What are the responsibilities and job description for the Customer Service & Scheduling Coordinator position at Terranova Hire?
We are looking for a Customer Service & Scheduling Coordinator to assist customers with reservations, scheduling, service coordination, and ongoing support. This role combines customer service and administrative responsibilities to ensure a seamless experience from the initial inquiry through completion of services.
The ideal candidate is organized, professional, detail-oriented, and committed to delivering exceptional customer service.
Responsibilities
The ideal candidate is organized, professional, detail-oriented, and committed to delivering exceptional customer service.
Responsibilities
- Respond to customer inquiries via phone, email, chat, and online platforms
- Assist customers with reservations, scheduling, and service arrangements
- Research available options and provide information based on customer needs
- Coordinate accommodations, transportation, activities, and related services
- Manage confirmations, schedule changes, and customer updates
- Maintain accurate customer records and documentation
- Communicate with suppliers and service providers regarding customer arrangements
- Monitor active reservations and ensure all details are accurate
- Assist customers with modifications, cancellations, and special requests
- Resolve customer concerns professionally and efficiently
- Follow up with customers regarding upcoming services and requests
- Provide ongoing support throughout the customer experience
- Participate in company training and development programs
- Strong verbal and written communication skills
- Excellent customer service skills
- Strong organizational and time-management abilities
- Ability to manage multiple customer requests simultaneously
- Attention to detail and accuracy
- Strong problem-solving and critical-thinking skills
- Comfortable using scheduling software, email, and online platforms
- Previous experience in customer service, hospitality, scheduling, reservations, administrative support, or related fields preferred
- High school diploma or equivalent preferred
- Remote work environment
- Comprehensive training provided
- Ongoing learning and professional development opportunities
- Access to company-supported tools and resources
- Supportive team culture
- Employee recognition programs
- Continuing education opportunities
- Industry-specific training resources
- Opportunities to expand customer service and coordination skills