What are the responsibilities and job description for the Computer Repair Technician position at Terralogic DynaQuest?
I am seeking an experienced desktop and laptop hardware repair technician to support a major client in the McLean, VA area. The ideal candidate will be an expert in diagnosing and repairing laptops manufactured by Dell. In addition to repairing equipment, the selected candidate will also be responsible for ensuring service level agreements (SLAs) are met by the on-site team that includes two other technicians. Day shift Monday - Friday.
SKILLS/EXPERIENCE REQUIREMENTS:
- Extensive technical knowledge with IT hardware devices (Desktop PCs, Laptops, Tablets, etc.).
- Experience working with service management systems to track, meet, and report SLAs. Ideally HP Service Now.
- Current HP/Dell repair certifications or the ability to pass certification within one week of hire.
- Strong analytical and problem solving skills.
- Must be able to load software and perform diagnosis as necessary.
- Network support (TCP/IP client settings, etc.) and wireless technology
- Knowledge of Microsoft 365, Windows 7 and 10.
- May travel locally on occasion to support satellite offices (within 10 miles)
- Excellent customer service focus.
Soft Skills:
- Communicate effectively (in written and verbal form) with customers, coworkers and managers.
- Highly responsible, self-motivated, and able to work with minimal supervision.
- Excellent organizational and follow up skills.
- Maintain a positive attitude.
- Ethical, fair and of high integrity.
- Lifting involved up to 50 lbs.
- You must be able to work well within a team environment.
- You must have reliable transportation as some local travel may be required.
Any candidate must first undergo a stringent confidential background check that includes Criminal, Social Locator, Drug Testing, Risk scoring, and Treasury Enforcement.
In addition to the above, candidates must undergo an onsite interview and have the specific approval of Customer prior to being placed onsite for training and orientation.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19 - $22