What are the responsibilities and job description for the Technical Account Manager position at Terrakotta?
About the Role
We're hiring a Technical Account Manager to own customer success end-to-end—from onboarding through expansion. This is not a traditional CSM role. You'll be technical, hands-on, and embedded with customers, ensuring they get real value from the product.
You'll work directly with customer executives while also diving into APIs, debugging issues, and shaping product direction.
What You'll Do
Own customer outcomes: onboarding, adoption, retention, and expansion
Work directly with customer executives and operators to understand workflows and drive usage
Lead onboarding end-to-end—ensure customers go from 0 → fully live quickly
Obsess over UX and activation—identify friction and work with engineering to eliminate it
Act as the technical point of contact: troubleshoot issues, guide integrations, and unblock deployments
Translate customer needs into product requirements and partner closely with engineering
Iterate quickly based on real customer feedback—tight loop between user → product → code
Build trust with customers by being both highly responsive and highly competent
What We're Looking For
Strong technical fluency (APIs, data flows, basic scripting or engineering experience)
Comfortable debugging issues and working closely with engineers
Excellent communication—able to work directly with senior stakeholders and executives
High product intuition—you understand what drives real usage
Ability to operate in ambiguity and own outcomes without playbooks
Bias toward action—move fast, follow through, and close loops
Bonus
Experience in technical account management, solutions engineering, or forward deployed roles
Startup experience or experience working with enterprise customers
Familiarity with AWS, integrations, and data pipelines
Experience driving onboarding, activation, or product-led growth
Why This Role
Direct ownership over customer success and revenue expansion
Work closely with founders, product, and enterprise customers
High autonomy and visibility into company growth
Shape both the product and how it's deployed in the real world
We're hiring a Technical Account Manager to own customer success end-to-end—from onboarding through expansion. This is not a traditional CSM role. You'll be technical, hands-on, and embedded with customers, ensuring they get real value from the product.
You'll work directly with customer executives while also diving into APIs, debugging issues, and shaping product direction.
What You'll Do
Own customer outcomes: onboarding, adoption, retention, and expansion
Work directly with customer executives and operators to understand workflows and drive usage
Lead onboarding end-to-end—ensure customers go from 0 → fully live quickly
Obsess over UX and activation—identify friction and work with engineering to eliminate it
Act as the technical point of contact: troubleshoot issues, guide integrations, and unblock deployments
Translate customer needs into product requirements and partner closely with engineering
Iterate quickly based on real customer feedback—tight loop between user → product → code
Build trust with customers by being both highly responsive and highly competent
What We're Looking For
Strong technical fluency (APIs, data flows, basic scripting or engineering experience)
Comfortable debugging issues and working closely with engineers
Excellent communication—able to work directly with senior stakeholders and executives
High product intuition—you understand what drives real usage
Ability to operate in ambiguity and own outcomes without playbooks
Bias toward action—move fast, follow through, and close loops
Bonus
Experience in technical account management, solutions engineering, or forward deployed roles
Startup experience or experience working with enterprise customers
Familiarity with AWS, integrations, and data pipelines
Experience driving onboarding, activation, or product-led growth
Why This Role
Direct ownership over customer success and revenue expansion
Work closely with founders, product, and enterprise customers
High autonomy and visibility into company growth
Shape both the product and how it's deployed in the real world