What are the responsibilities and job description for the Terrain Omni Service Specialist position at Terrain?
Location
This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United States
Role Summary
Terrain is growing and opening a new location in Wayland, MA! We are looking for an Omni Service Specialist to join this team. Interested? Apply now! We will begin interviewing for this role in June.
The Omni Service Specialist contributes to the customer experience by supporting omni service processes. Their goal is to pick, pack, and ship online customer orders, fulfill in-store and curbside pickup orders, and transfer product back to the warehouse.
Role Responsibilities
Customer Experience
- Strategically processes order queue and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders
- Maintains standards through the use of proper packaging to exceed the customer’s product expectations
- Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer
Business Operations
- Oversees the omni process to ensure fill rates are maintained and the brand standard is followed
- Oversees organizational standards related to supply needs, technology, workstations, order staging and pickup areas
- Adheres to store’s safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support the profitability of the store
Communication Relationships
- Communicates daily with the leadership team on omni processes to ensure task completion
- Proactively escalates issues that may be impacting the ability to fulfill orders
- Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency
- Sets an energized pace to establish and maintain omni-channel standards and service level agreements
Role Qualifications
- Ability to work flexible hours to meet the needs of the store omni channel demand
- Proven track record in leading operational processes and achieving measurable results
- Eagerness to learn and grow within the organization
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
Pay Range
USD $18.50 - USD $18.50 /Hr.Salary : $19