What are the responsibilities and job description for the Host/Hostess position at Terrain Cafe?
Terrain Café is a chef-driven, garden-to-table restaurant that celebrates seasonal ingredients and the art of gathering through thoughtful menus and warm, welcoming spaces rooted in craftsmanship and heartfelt hospitality.
As a Host, you are the first and last point of contact for our guests—playing a critical role in shaping their experience. From warm greetings to organized table flow and real-time communication with service teams. This role requires composure, attention to detail, and a natural sense of hospitality. You'll help manage reservations, waitlists, and guest preferences while contributing to a smooth and memorable dining atmosphere.
Role Responsibilities:
- Guest Experience
- Greet and seat guests with warmth, efficiency, and professionalism.
- Assist with coats, strollers, accessibility, and special seating needs.
- Accommodate guest requests (e.g., highchairs, dietary restrictions).
- Follow brand Steps of Service from arrival to farewell.
- Maintain a calm, polished demeanor—even during peak periods.
Role Qualifications:
- 1 year of hosting or customer service experience preferred.
- Confident communicator and calm under pressure.
- Familiarity with OpenTable or similar systems.
- Strong multitasking and organizational skills.
- Flexible availability preferred- may include mornings, evenings, weekends, and select holidays.
- Able to lift up to 50 lbs. and remain on your feet for extended periods.
The Perks: Why Work with Us?
- Become part of the URBN family (Terrain, Anthropologie, Free People, Urban Outfitters) with opportunities for growth, cross-training, and advancement
- Join a distinctive garden-to-table restaurant rooted in craftsmanship offering thoughtful seasonal menus
- Warm, welcoming spaces supported by a collaborative, hospitality-focused team culture
- Employee perks, discounts & benefits across URBN brands
Benefits
Eligible full-time employees enjoy access to URBN’s competitive benefits package, including:
- Medical, dental, and vision insurance
- Paid Time Off (PTO)
- 401(k) with retirement savings plans
- ➡ Learn more: urbn.com/work-with-us/benefits
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Salary : $18 - $22