What are the responsibilities and job description for the Project Assistant/Scheduler - Dispatcher position at Terracon Consultants, Inc.?
Your Role at Terracon
This is a split position supporting both the Materials Department and the Geotechnical Department, combining dispatching/scheduling responsibilities with project administration and coordination.
What We’re Looking For
- Strong attention to detail, organization, and follow‑through
- Excellent responsiveness, communication, and collaboration skills
- Ability to independently prioritize and complete multiple tasks in a fast‑paced environment
- Proactive mindset with willingness to learn new systems and processes
- Experience in project coordination, administrative support, or systems‑based data entry (preferred)
- Familiarity with—or willingness to learn—Terracon‑specific platforms and systems
- Strong customer service and problem‑solving skills
- Strong computer proficiency and multitasking ability
- Commitment to safety and quality standards, including participation in pre‑task planning and safety briefings
Materials Department – Scheduler/Dispatcher Responsibilities
You will assist the primary dispatcher with scheduling and dispatching services for 25 field technicians, ensuring projects are staffed efficiently based on technician skill sets, certifications, urgency, and project requirements.
Key responsibilities include:
- Answer and manage incoming calls, dispatching technicians to precise locations based on qualifications and project needs
- Prioritize projects and manage logistics (equipment, staffing, internal coordination), using sound judgment and negotiation skills to resolve conflicts
- Maintain clear, professional communication with technicians, managers, laboratory staff, clients, and contractors
- Coordinate daily schedules with the project management team to ensure appropriate coverage
- Dispatch in an incident‑ and injury‑free manner in accordance with Terracon guidelines, prioritizing employee well‑being
- Use internal scheduling tools and software to balance workloads and optimize resource allocation
- Support office operations and assist with administrative tasks as needed
- Collaborate with other Front Range offices to support scheduling needs
- Ensure adherence to safety protocols and promptly report any concerns
- Maintain quality standards across all assigned projects
- Resolve resource conflicts through effective communication and negotiation
Geotechnical Department – Project Assistant Responsibilities
As a Project Assistant, you will support project teams by handling essential administrative and coordination tasks that enhance project delivery from proposal through closeout.
Key responsibilities include:
- Assist with project and proposal setup, ensuring accurate and timely data entry in internal project management, tracking, and reporting systems
- Collaborate with project managers, technical staff, and finance specialists to track deliverables and project milestones
- Manage and maintain key project documentation, including contracts, reports and distribution lists, and change requests
- Support quality and compliance efforts by maintaining data accuracy and appropriate access to sensitive information
- Contribute to client service by facilitating communication and follow‑up activities, enabling project managers to focus on technical execution and client relationships
General
- Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
- Be responsible for maintaining quality standards on all projects.
- Perform other duties as assigned.
- High school diploma and a minimum of 2 years’ related experience.
Associate or bachelor’s degree in related field preferred.
- Fluent in Microsoft Office applications.
- Ability to use technology, including mobile apps, email, and scheduling software
- Strong time management, negotiation, and interpersonal skills
- Multi‑lingual capabilities preferred in some markets
- A valid driver’s license with acceptable violation history may be required.