What are the responsibilities and job description for the Job Cost Coordinator position at Terracon Consultants, Inc.?
General Responsibilities:
Essential Roles and Responsibilities:
- Responsible for the timecard processing for assigned divisions and for reviewing/ balancing the company reports.
- Work with the payroll department on investigating escalated timecard problems and on adjustments.
- Responsible for sending e-mails to employees and supervisors for timecard that are missing signatures and/or approvals.
- Responsible for entering misc. charges, project transfers, and timecard adjustments.
- Provide day to day assistance to offices regarding timecard processing and job cost questions.
- Responsible for other general duties including, but not limited to, verifying and coding agency invoices.
- Responsible for assisting employees who call the application support helpdesk.
- Answer all customer inquiries from the Job Cost email inbox and response and resolve within 2 business days.
- Provide exceptional service to employees, office staff, and management regarding job cost-related inquiries.
- Work with IT and direct supervisor on resolution for processing problems and report issues with minimal guidance on resolution.
- Follow safety rules, guidelines and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
- Be responsible for maintaining quality standards on all projects.
- Perform other duties as assigned.
Requirements:
- High School diploma or equivalent.
- Minimum 2 years’ related experience.
- Proficiency in spreadsheet programs like Microsoft Excel, and the ability to adapt to new financial technologies.
- Strong accuracy with data entry.
- Excellent verbal and written communication.
- Ability to employ deductive reasoning and critical thinking skills to resolve discrepancies and improve processes.
- Strong customer service skills to address billing issues and maintain positive relationships with clients.
- Intermediate Excel and Microsoft Office.
- The ability to foster and grow relationships.
- Ability to be a forward thinker.
- Ability to prioritize and manage multiple responsibilities efficiently.
- A valid driver’s license with acceptable violation history may be required.