What are the responsibilities and job description for the Inspector, Terra West Management Services position at Terra West Management Services?
Description
About Terra West Management Services
At Terra West, we don’t just manage communities—we help them thrive. With over 40 years of expertise in community association management, we partner with HOA Boards to deliver excellence in operations, compliance, and community care. Our culture is rooted in respect, collaboration, and a relentless commitment to service. We believe people come first—our clients, our residents, and our team.
Our Core Focus
We exist to empower community leaders and enrich neighborhoods to Inspire Community by providing proactive guidance, professional management, and exceptional customer service. Every action we take is aimed at fostering vibrant, well-run communities where people feel heard, supported, and proud to live.
Our Core Values – We I.N.S.P.I.R.E. Excellence
This is a full-time position that includes both reception and inspection responsibilities in Mesquite. The role also requires travel to St. George for inspections. Must have reliable transportation.
Essential Functions
Qualifications:
About Terra West Management Services
At Terra West, we don’t just manage communities—we help them thrive. With over 40 years of expertise in community association management, we partner with HOA Boards to deliver excellence in operations, compliance, and community care. Our culture is rooted in respect, collaboration, and a relentless commitment to service. We believe people come first—our clients, our residents, and our team.
Our Core Focus
We exist to empower community leaders and enrich neighborhoods to Inspire Community by providing proactive guidance, professional management, and exceptional customer service. Every action we take is aimed at fostering vibrant, well-run communities where people feel heard, supported, and proud to live.
Our Core Values – We I.N.S.P.I.R.E. Excellence
- Integrity – We do what’s right, even when no one is looking.
- Nurture – We invest in people, relationships, and growth.
- Service – We exceed expectations with every interaction.
- Passion – We bring energy and purpose to all we do.
- Innovation – We embrace change and lead with forward-thinking solutions.
- Resilience – We stay strong, adaptable, and solution-focused in every challenge.
- Empathy – We listen, understand, and lead with compassion.
This is a full-time position that includes both reception and inspection responsibilities in Mesquite. The role also requires travel to St. George for inspections. Must have reliable transportation.
Essential Functions
- Answer incoming calls within a timely fashion and respond to or transfer the call as appropriate.
- Receive checks/money orders, log in QuickBooks, and distribute accordingly.
- Log incoming and outgoing packages and documents.
- Handle other walk-in clients as needed, payment processing, keys/fobs/remotes/parking pass workflow and tracking.
- Handle customer disputes
- Work on forwarding mail and create a COA as needed
- Perform all other job requests as assigned by management.
- Conduct association inspections in accordance with their governing documents, board policy and approved inspection procedure on a schedule approved by the department supervisor.
- Document violations via a mobile/tablet device in the Vantaca system and update as required. Photograph violations as required by the community board or Manager.
- Inspect assigned communities for common area maintenance issues and document/track issues in field notes. Photograph as required.
- Respond to Manager or board questions/requests. Meet periodically with Managers or board members of assigned communities to resolve issues and review property status.
- Inspect property with Manager/board member(s) as required.
- Administrative functions including violation processing in Vantaca system
Qualifications:
- Minimum of 6 months office experience
- Minimum of 6 months Customer Service experience
- Intermediate knowledge of MS Office products (Word, Excel, Outlook)
- Ability to lift 50lbs.
- Microsoft computer skills and tablet skills required
- Must have reliable transportation and be willing to use personal vehicle to perform job duties (may include up to 75 miles per day; mileage compensation is provided)
- Must possess a valid NV driver’s license, vehicle insurance and valid registration
- Must adhere to Company Driving & Insurance Policy
- Core Competencies:
- An individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:
- Organizing and prioritizing
- Strong attention to detail and accuracy
- Maintain confidentiality and exercise good judgment
- Problem-solving skills
- Excellent communications skills, both written and verbal
- Preferred Qualifications:
- Vantaca
- Promas
- AppFolio
- QuickBooks
- ADA Requirements:
- See and read small print, both on paper and on a computer screen, quickly and accurately.
- Sit for extended periods of time while working at a computer.
- Hear and speak clearly on the telephone and in person.
- Be willing to work some nights and weekends as required
- Must be willing and able to walk for an extended period of time in any weather conditions including intense summer heat. Walking inspections could include 5 miles per day and up to 8 hours per day outside