System Administrator

About Terra Dygital Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveragingmodern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services, developing cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients’ success—all while enjoying significant opportunities for personal and professional growth
About This Role As a Systems Administrator, you excel at tackling challenges and take pride in ensuring the seamless operation of IT systems for clients and colleagues. You are renowned for your exceptional technical expertise, proactive problem-solving, and ability to handle situations calmly and efficiently.Reporting to the Director of Managed Services and working on-site at a Client's site in El Dorado, Arkansas, you will play a pivotal role in maintaining and optimizing enterprise-level systems, implementing robust security measures, and managing IT projects. While not participating in the on-call rotation, you will be contacted for escalation if an issue requires your expertise.
Key Responsibilities

• Plan, test, and implement system upgrades to ensure high availability and performance.
• Maintain and optimize enterprise-level systems and networks.
• Implement and enforce robust security measures to protect client data and systems.
• Utilize Azure for cloud services and management and Hybrid Azure AD for seamless integration of on-premises and cloud directories.
• Implement and manage Group Policy Objects (GPO) and Intune Policies for centralized management and configuration.
• Handle escalated issues and provide expert-level troubleshooting and problem resolution.
• Ensure compliance with best practices and industry standards.
• Manage IT projects, ensuring they are delivered on time and within scope.
• Collaborate with the team or work independently on small projects with appropriate supervision.
• Assist in testing and documentation activities to streamline processes.
• Troubleshoot technical issues related to Microsoft's core business applications and operating systems.
• Ensure smooth functioning of backup, disaster recovery, and business continuity solutions.
• Communicate effectively with clients and team members, keeping them informed of incident progress and changes.
• Participate in regular team and client meetings, contributing to a collaborative work environment.
• Stay up to date with relevant technology, products, and services.
• Demonstrate a detail-oriented approach with excellent interpersonal communication skills, displaying a self-motivated and can-do attitude in all interactions.
• Respond to out-of-hours emergencies as needed. This role may require availability outside of standard working hours to address critical system issues that may arise.

Skills and Knowledge

• Proficiency in deploying and managing server operating systems.
• Skilled in managing cloud services, especially Microsoft Azure.
• Knowledge of networking protocols, basic firewallmanagement, and mid-level network architecture.
• Ability to use scripting languages like PowerShell, Bash, or Python for automated system maintenance.
• Capable of designing and implementing backup and disaster recovery solutions.
• Strong troubleshooting skills for diagnosing and resolving complex technical issues.
• Effective communication skills for translating technical information to non-technical stakeholders.
• Excellent written and verbal communication skills in English, enabling clear and concise communication with both clients and team members.
• Strong team player with a collaborative attitude, contributing positively to the work environment.
• Sharp analytical, problem-solving, and decision-making skills, ensuring efficient issue resolution.

Education and Experience

• Bachelor’s degree in computer science, Information Technology, or a related field; substantial experience may substitute for formal education.
• Industry Certifications such as Microsoft O365/Azure Role-Based Certifications (or legacy equivalents), VMware Certified Professional (VCP).
• 3-5 years of experience in system administration, managing enterprise-level systems and networks.
• Experience with Microsoft 365 and Microsoft Azure.
• Experience with security measures, vulnerability assessments, and identity access management.