Portfolio Account Manager – Property Services

Portfolio Account Manager – Property Services

Terra Commercial Property Services

Terra Commercial Property Services is seeking a relationship-driven Portfolio Account Manager – Property Services to own and grow a portfolio of property management and real estate clients. This role is ideal for someone who thrives in the field, builds strong partnerships, and knows how to turn day-to-day service work into long-term client value.

You will serve as the primary point of contact for your accounts—driving revenue growth, strengthening relationships, and ensuring service delivery is executed at a high level. This position sits at the intersection of client relationships, field operations, and business development.

If you have experience in trades, facilities, restoration, or maintenance services—and enjoy being on-site, identifying opportunities, and building lasting partnerships—this is a strong fit.

Compensation

$50,000 – $60,000 base salary performance-based bonus

What You’ll Do

Portfolio Ownership & Growth

• Own and manage a portfolio of property management and real estate clients
• Serve as the primary relationship lead and trusted advisor for assigned accounts
• Identify and develop opportunities for recurring services, maintenance programs, and project work
• Drive revenue growth through consistent engagement, site visits, and proactive planning
• Support estimating, scope development, and proposal coordination
• Maintain strong client retention, satisfaction, and account expansion

Client Relationship Management

• Conduct regular on-site and virtual meetings with property managers
• Review open work orders, completed projects, service quality, and upcoming needs
• Develop a deep understanding of each property, client priorities, and operational challenges
• Partner with internal teams to ensure timelines, expectations, and service standards are met
• Support onboarding of new clients and expansion within existing portfolios

Field Engagement & Operational Support

• Perform routine property visits and job walks to assess conditions and identify opportunities
• Work closely with technicians and field leadership to align scope, execution, and documentation
• Act as a bridge between clients, field teams, and internal stakeholders
• Support quality control efforts and help resolve service-related issues

Technology & Process Enablement

• Support adoption and usage of field service technologies and mobile applications
• Assist with training and reinforcement of systems for work orders, inspections, and documentation
• Help improve workflows, reporting, and operational efficiency
• Ensure accurate job records, photos, and documentation to support billing and performance tracking
• Provide field-informed feedback to enhance systems and processes

What You Bring

Required

• Experience in maintenance, facilities, property services, construction, or trade environments
• Background in account management, sales, or revenue-generating roles
• Strong understanding of field operations and service workflows
• Comfortable operating on job sites and collaborating with technicians
• Strong communication and relationship-building skills
• Organized, proactive, and results-driven
• Tech-savvy with the ability to support mobile and web-based platforms
• Valid driver’s license with willingness to travel up to 50%

Preferred

• Experience working with property managers, HOAs, multifamily, or commercial portfolios
• Exposure to platforms such as ServiceTitan, Jobber, Quickbase, or similar tools
• Experience supporting process improvements or system implementations

About Terra Commercial Property Services

Terra Commercial Property Services is a growth-focused provider of maintenance, repair, and project-based solutions for commercial and residential property portfolios.

Our approach blends field expertise, operational discipline, and technology to deliver consistent, high-quality service—while maintaining the responsiveness and accountability of a trusted partner.

We are building a team of professionals who take ownership, move with urgency, and are committed to delivering exceptional outcomes for every client we serve.