Branch Manager

Job Summary

This role coordinates and manages all branch admin functions while interfacing with colleagues and customers. They will have additional operational support staff, warehouse associates and/or Installers reporting to them.

Principal Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• Manages the day to day branch administrative duties such as customer experience, billing and invoicing, maintaining system records, scheduling, sales entry, etc.
• Maintaining adequate inventories of all supplies alongside the Warehouse manager (if applicable).
• Managers Accounts Payroll process including creating POs and processing bills.
• Provides performance management feedback to direct report colleagues based on identified KPIs and job responsibilities.
• Provides coaching, training and development for colleagues to foster an environment of continuous growth

CANDIDATE SUMMARY

Required Experience

• Bachelor’s degree and 3-5 years of field services management experience required, or an equivalent combination of education and experience
• Business operations experience
• Master’s degree preferred
• Business acumen
• Skill in managing and leading assigned projects - understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings
• Skill in written and verbal communications, including public speaking
• Skill in organization and time management - ability to work on multiple projects and manage multiple project coordinators, leads and/or managers at one time
• Skill in group presentations and meeting management
• Skill in providing timely and clear and concise feedback
• Attention to detail and analytical skills
• Maintains relevant licenses as required by federal, provincial or local regulations for termites and pest control and any other business unit products and services
• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Knowledge of laws, regulations, methods, and techniques in specialty.
• Position may require frequent overnight travel
• Ability to relocate as needed

Required Leadership Traits and Characteristics

• Highly commercial and entrepreneurial with an attestable customer focus and growth mindset.
• Outstanding analytical and problem-solving abilities with a strong understanding of corporate operations
• Excellent people management skills with demonstrable experience of leading a large, dispersed and diverse workforce across multiple locations and geographies.
• Excellent organizational and leadership skills with the ability to operate effectively both strategically and operationally as required.
• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders.
• Able to demonstrate high levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
• Supports team by providing guidance and removing roadblocks
• Understands the importance of a strong leadership pipeline (bench strength) and maintains ongoing efforts to assess needs and coach/develop others

Formal Education, Qualifications or Training

• High school Diploma minimum required, Bachelor's Degree, or equivalent in Business Management related field preferred
• Master’s Degree preferred