Retail Sales Associate

Retail Sales Associate

Reports To: Retail Operations Manager / District General Manager
Status: Full-Time, Part-Time

Position Overview

This position involves all aspects of front counter customer service within the bakery. The Retail Sales Associate is responsible for waiting on customers in the store and assisting them with bakery goods selections, while practicing all points of the Termini Brothers Process. Retail Sales Associates are responsible for delivery of exemplary customer service and assistance to customers as well as other sales team members and supervisors. A strong customer-oriented approach is a must. Dependability is essential.

Job Requirements/Duties:

• Excellent attendance and punctuality a must.
• Knowledge of company’s history and background.
• Knowledge of all products offered, basic ingredients and prices.
• Acts in friendly, courteous manner towards customers and coworkers.
• Being pleasant and friendly with customers.
• Exert high degree of energy and drive to meet customer demands.
• Punctual and flexible in regards to the variable schedules.
• Careful handling of bakery products.
• Boxing and proper packaging of pastry goods.
• Detail operation of cash registers and credit card transactions.
• Accountable for accuracy in calculations of sales transactions.
• Responsible to answer incoming store calls.
• Document/write-up customer custom orders.
• Assist with stocking cakes and pastry goods on counters and showcases.
• Assemble store boxes.
• Flexible to assist shift supervisor and coworkers with store opening and closing duties including: storing products in dry box and walk-in refrigerator boxes, vacuuming, cleaning windows and glass display cases, ensure all cabinets, cases and storage containers are tightly fastened, brushing crumbs from inside display cases and counter tops, collect trash from receptacles, roll-up outdoor awning, and other light duties as deemed necessary.

Additional Information

This job description is intended to outline the general responsibilities and expectations of the position and is not intended to be all-inclusive. Responsibilities may change periodically with or without notice based on business needs.

Qualifications

• Applicants must be at least 18 years of age.
• Minimum 2 years of retail, restaurant, and/or customer service experience.
• Ability to read, analyze and interpret basic procedures and training material.
• High degree of professionalism and maturity.
• Excellent grammar, spelling and basic math skills required.
• Good penmanship.
• Ability to respond to common inquiries or complaints from customers.
• Proactively develop customer relationships by making efforts to listen and understand customers' basic needs.
• Able to adapt to and work effectively within a variety of changing situations.
• Strong verbal communication skills.
• Ability to interact in a team-based environment.
• Ability to effectively present information to customers.
• Relate well to other people, including managers, supervisors, and peers/coworkers.

Pay Rate: $18/hr.

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Application Question(s):

• Are you willing and able to work nights, weekends, and holidays as needed?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)

Language:

• Spanish (Preferred)
• Mandarin (Preferred)
• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Salary : $18