Director of Information Technology

SUMMARY OF POSITION

Responsible for meaningful and consistent testing of all technical streams in collaboration with OPS, EQ and IT for the correct design, procurement and installation of all related technology components. The role must ensure compliance with TiL testing methodology and interfaces specifications, which will be integrated with the specific procurement processes, across the different engineering workstreams.

The Operations Manager of IT Network & Infrastructure and Operations Technology is responsible for all network-related hardware, infrastructure software, and operations solutions across the company. This position’s role is to strategize, manage systems landscape, and manage the design, installation, and testing of core Infrastructure to guarantee the secure operation of the organization’s IT resources. This includes developing, configuring, maintaining, upgrading and enhancing all new and existing passive and active systems and their related processes.

Position may transition to permanent role as IT/OT Manager following Go-Live milestone.

MAIN RESPONSIBILITIES

• Execute, architect, and manage all network-related projects, including design, integration, testing, and end user testing.
• Develop, design, and manage the maintenance of IT systems and network requirements to adhere to SPCT IT policies and procedures.
• Manage network system updates, patching, and network-related security policies.
• Manage the process of testing network and server performance and provide performance statistics and reports, and implement changes to promote continuous improvement.
• Lead establishment of operational and back-office process requirements as inputs to TOS and GOS procurement and implementation.
• Develop strategies for the selection of and the integration of operational technology solutions into the TOS/GOS such as OCR, RTLS, PDS, etc.
• Develop strategies for Infrastructure systems, schedule software version upgrades and testing prior to deployment to operational environment.
• Vendor Management: Ensure vendors are meeting and exceeding SLA’s and KPI’s, while working towards reducing frequency of incidents.
• Maintain SPCT standards for asset management, access controls, and IT cyber security policies for infrastructure, and network management.
• Drive incident resolution and operational process improvements, while maintaining exceptional end-user customer experience.
• The role will also coordinate the Emulation Lab, the super-users and the different streams that will be connected to this, as with user training and use of data.

REQUIRED / EXPERIENCE/ SKILLS / QUALIFICATIONS

Experience & Skills

• Prior experience in containerized shipping industry, spearheading network and server upgrades, and in supporting wireless networks.
• 5 years of VMware experience, Veeam, and EMC SAN.
• Experience with CISCO UCS, video and NVR systems, MDM software, and fiber optic cables.
• Comprehensive background covering networking, server, and storage.
• Experience with procurement, installation, testing and commissioning of optical character reader (OCR) systems, RFID and GPS technology in industrial applications, in particular with container terminal operations.
• Experience execution of corporate cyber security strategy
• Ability to work with teams to balance solution vs. budget, schedule, and tools.
• Excellent verbal and written communication skills, as well as teamwork, facilitation and negotiation.
• Ability to manage effort, communicate status and mitigate risks & issues.
• Experience with VMware in a High-Availability environment.
• Microsoft O365 (Exchange Online, Teams, SharePoint, etc.)
• Strong knowledge of Cloud-Based environments including AWS, and Azure.
• Strong grasp TCP/IP fundamentals (Subnetting, vLAN, DNS, HTTP, FTP, SMTP, VPN, etc.)

Supervisory Responsibilities

• Supervise 2 – 20 direct employees (managers, supervisors, staff, labor)

Qualifications

• BA/BS Degree, or ten years related experience in the IT field, 7 years of experience in IT infrastructure.
• Master's degree - advantage.
• TWIC Card: You will be required to apply for a TWIC (Transportation Worker’s Identification Credential) through the United States Department of Homeland Security (DHS) prior to your start date. Failure to receive DHS approval, acquire, or renew a TWIC card may result in the termination of employment.

Physical Working Conditions

• Ability to sit for long periods of time.
• Ability to work in an office environment.
• Ability to thrive in a fast-paced environment.
• Ability to work with computer/keyboard and general typing for most of the workday.