Business Analyst (Enterprise Applications / Operations Systems)

Role:

We are seeking a Business Analyst – Enterprise Applications / Operations Systems to provide discovery-to-delivery leadership across Teqfocus operational and enterprise application landscape. This role functions as a hybrid Business Analyst, responsible for identifying operational opportunities, translating business intent into build-ready requirements, and driving cross-functional execution with application, integration, data, security, and vendor teams.

This role will focus on Teqfocus operations and enterprise systems, including (but not limited to) Salesforce, finance/ERP and financial planning tools, and major operational systems supporting participant care and service delivery. The Business Analyst will operate comfortably in ambiguity, create clarity through structured discovery, and ensure requirements are actionable, testable, and measurable.

Key Responsibilities:

1.Collaborate with Cross-Functional Teams

Work closely with Operations, Finance, clinical stakeholders, business owners, application developers, integration/data teams, and vendors to understand end-to-end workflows and requirements. Drive alignment across stakeholders and translate business needs into delivery-ready outcomes that support both short-term operational stability and long-term system evolution.

2.Business Discovery, Research & Opportunity Identification

Lead structured discovery through interviews, workflow walkthroughs, process mapping, and data review to identify pain points, risks, and improvement opportunities. Produce clear problem statements, define scope boundaries, and propose solution options (process change vs. configuration vs. integration/automation). Establish measurable success criteria (KPIs) and baseline definitions.

3.Product Ownership & Requirements Translation

Convert business objectives into buildable requirements and delivery artifacts, including: epics/features, user stories, acceptance criteria, functional specifications, process flows (current/future state), data definitions, edge cases, controls, and non-functional requirements (security, privacy, auditability, performance). Ensure requirements are testable and tied to measurable business outcomes.

4.Enterprise Application Enablement (Operations Finance Salesforce)

Support the end-to-end lifecycle of Teqfocus operational and enterprise application portfolio, with emphasis on Salesforce workflows, finance/ERP-related processes, and key operations systems. Partner with technical teams to prioritize enhancements, clarify configuration impacts (e.g., effective dating, role-based access, workflow routing), and ensure solutions align with real operational constraints.

5.Integration Coordination & Data Requirements

Define integration requirements between systems (e.g., Salesforce ↔ finance/ERP ↔ operational systems ↔ third parties). Collaborate with integration and data teams to specify data definitions, validation rules, error handling, reconciliation, monitoring needs, and reporting requirements to ensure secure and reliable data flow.

6.Delivery Execution, UAT & Release Readiness

Own backlog readiness and requirement quality. Drive refinement, sprint planning support, dependency management, and release readiness across teams. Lead UAT planning and coordination: test scenarios, expected results, defect triage, and sign-off criteria. Ensure go-live is supported by training materials, SOP updates, communications, and adoption plans.

7.Security, Compliance & Risk Management

Ensure requirements and workflows reflect healthcare compliance expectations (privacy/security/access controls/audit trails) and internal controls. Proactively identify and mitigate risks related to data integrity, inappropriate access, workflow breakdowns, and operational failures.

8.Documentation & Knowledge Enablement

Create and maintain documentation for workflows, requirements, process maps, and reporting definitions. Support knowledge transfer, training, and stakeholder enablement to improve adoption and effective system usage.

Education & Experience:

• Bachelor’s degree in business, Information Systems, Healthcare Administration, Finance, Computer Science, or a related field (or equivalent experience).
• 5 years of experience in Business Analysis, Product Ownership, Technical Program/Project roles, or enterprise application delivery.
• Proven experience supporting complex enterprise systems in regulated or compliance-driven environments.
• Demonstrated ability to work across business, vendor, and technical teams to deliver reliable application solutions.
• Experience leading discovery and translating business needs into actionable, build-ready requirements and acceptance criteria.

Core Skills:

• Strong experience with enterprise operational workflows and the ability to map/optimize end-to-end business processes.
• Practical understanding of CRM (Salesforce) and enterprise finance/ERP concepts (procure-to-pay, record-to-report, budgeting/planning, billing/collections).
• Hands-on requirements skills: user stories, acceptance criteria, process flows, data definitions, exception handling, and controls.
• Working knowledge of SQL and analytics/reporting concepts to validate requirements, define metrics, and support operational measurement.
• Comfort collaborating on integrations (APIs/interfaces), data validation/reconciliation, and monitoring requirements.
• Excellent communication and facilitation skills; ability to explain complex workflows and tradeoffs to both technical and non-technical stakeholders.
• Strong analytical problem-solving and systems thinking across interconnected applications and operational dependencies.