What are the responsibilities and job description for the Team Member - Guest Experience position at Tepper Sports & Entertainment?
Mission Statement:
As an extension of Tepper Sports and Entertainment, the Guest Experience Team is committed to providing excellent customer service to guests visiting Bank of America Stadium. Each member of the Guest Experience Team is knowledgeable of the stadium and its policies, dedicated to supporting each of the stadium’s events and committed to improving the fan experience. We share the Carolina Panthers’/ Charlotte FC’s vision of what a positive game day experience should be for our guests. This team sets the tone for delivering exceptional service by anticipating the guests’ needs and resolving issues in a timely and professional manner.
Requirements:
- Have a strong customer service background
- Availability to work ALL Carolina Panthers/Charlotte FC home games and other stadium events on nights, weekends, and holidays
- A team player who possesses a positive attitude and uses good judgment
- Works with little supervision and is self-motivated
- Friendly and personable
- Ability to work in a fast-paced environment
- Must pass a background check
Responsibilities:
- Greet each guest, serving as a customer service representative with an energetic and courteous demeanor
- Promote a family-friendly atmosphere by proactively correcting and/or reporting customer service concerns to a Supervisor
- Monitor assigned areas ensuring safety of all guests
- Understand and enforce both the NFL/ MLS Fan Code of Conduct and Bank of America Stadium policies and procedures
- Answer guests’ questions in a timely fashion as it relates to their game day experience
- Other duties assigned as needed for game day position
*Guest Experience Team Members are seasonal employees and are staffed on an “as needed” basis