Patient Services I

JOB SUMMARY: The Patient Services I position is an entry-level position on the Patient Services Team.

PAY & BENEFITS: 

Benefits: Tepeyac offers a full compensation package to all full-time employees. Benefits include medical, dental 

and vision insurance, a flexible spending account, a 401k, disability insurance paid for by Tepeyac, eight paid 

holidays, four weeks of vacation and 6 days of sick leave each year.

The hourly range for the PATIENT SERVICES I position is $20.42- 21.48/Hourly 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Knowledge and understanding of patient payer terminology, eligibility, and insurances accepted, to 

include Medicare, Medicaid, Commercial, and clinic specific programs.

• Skilled at receiving and processing collection of payment and proper cash handling procedure.

• Quality scheduling to include active-schedule management and maintaining the clinic schedule.

• Excellent customer service, cultural sensitivity, and confidentiality.

• Follow appropriate telephone protocol for patients and employees.

• Initiate, update and maintain electronic medical records.

• Responsible for patient-related data collection for process and quality improvement.

• Actively enrolls and engages patients with Patient Portal.

• Responds to patients' questions by following and informing of our policies and procedures.

• Escalate to management security, safety concerns, and monitor lobby area cleanliness.

• First line of de-escalation when handling volatile, emotional, and behavioral patient issues.

• Report signs of abuse/neglect of patients or staff members to a clinic manager immediately.

• Completes patient registration in EMR and updates with any changes in patient status.

• Updates patients of current wait time, when necessary.

• Support the Clinical team with all administrative, planned care initiatives.

• Maintains visitor check-in process.

• Responsible for all “normal lab” phone calls to patients.

• Assists patients in filling out registration forms.

• Performs daily outreach efforts as directed.

• Manages all outgoing correspondents via mail, email, and fax for the clinic.

• Confirms appointments via phone call to patients.

• Participation in organization, site workgroups, or committees as requested.

• Basic understanding of financial enrollment and refers when appropriate.

• Receiving dropped off labs and basic knowledge of specimen handling and storage.

• Reads data, corrects errors, and reports inefficiencies

OTHER DUTIES AND RESPONSIBILITIES:

• Attend required internal meetings, trainings, and events.

• Other duties as assigned.

EDUCATION AND EXPERIENCE:

Minimum Education and Experience: 

• High school diploma or equivalent

• One year of customer service experience

• Oral and written fluency in English and oral fluency in Spanish required.

KNOWLEDGE, SKILLS & ABILITIES:

• Flexible and adaptable. Willing to jump in where needed.

• Able to understand and keep up with updates to all program regulations, policies and procedures.

• Excellent oral and written communication skills.

• Organized, able to multi-task and work in a busy clinic setting.

• Ability to explain detailed concepts such as: Medicaid/CHP Enrollment Process, program benefits, 

policies, and procedures in a way that the general population can understand.

• Sensitivity to low income and ethnic minority communities.

• Higher level math skills, self-motivated and able to achieve results through good organizational skills, 

ability to work independently, self-directed and a functional team member, ability to prioritize.

• Strong initiative and passion to advocate and provide healthcare to the underserved.

Vaccinations: As required by Colorado’s CMS Vaccine Mandate, all Tepeyac Community Health Center employees 

must be fully vaccinated against COVID-19, subject to the requirements of the American with Disabilities Act (42 

U.S.C. § 12101 et seq..), Title VII of the Civil Rights Act (42 U.S.C. § 2000e et seq.), the Colorado Anti-

Discrimination Act (C.R.S. § 24-34-401 et seq.), and any other relevant federal or State law. As such all persons 

offered a position will be required to provide valid proof of vaccination prior to starting employment

Salary : $20 - $21