IT Support Coordinator

Description

SUMMARY:

IT Support Coordinator will be responsible for managing user support requests, network troubleshooting and changes, device repair, upgrade and provisioning, remote device management and patch management. An IT Support Coordinator must be ready to learn, excited to help others, and ready to use critical thinking to solve complex problems

Duties And Responsibilities

• Install and configure software and computer systems.
• Troubleshoot and resolve issues with software or hardware.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Support the implementation of new solutions or applications.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Any other task or duty as assigned or required.
  
  

Requirements

QUALIFICATIONS:

• CompTIA A , Network , or equivalent experience
• High School Diploma, GED
• Basic computer troubleshooting using common IT tools
• Experienced with Office 365 Apps and Services
• Experience providing Customer Service
  
  

Competencies

• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  
  

Physical Demands And Work Environment

• This position will be working out of the Lakeland office with remote work options.
• Frequently required to move around to support team members or sit at a desk.
• May have to lift and carry computer equipment to setup workstations up to 30 pounds.
• Frequently required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.