What are the responsibilities and job description for the Genesys Business Analyst position at Tential?
Job Details
Job Summary:
We are looking for a Genesys Business Analyst experienced in AI and Customer Experience (CX) to analyze business processes, define requirements, and ensure delivery of technology solutions that enhance customer engagement across digital channels.
Responsibilities:
Qualifications:
We are looking for a Genesys Business Analyst experienced in AI and Customer Experience (CX) to analyze business processes, define requirements, and ensure delivery of technology solutions that enhance customer engagement across digital channels.
Responsibilities:
- Analyze current business processes and identify areas for CX improvement.
- Define business requirements, use cases, and user stories for Genesys and AI initiatives.
- Partner with IT, Operations, and CX teams to align goals and priorities.
- Participate in solution design and ensure delivery aligns with business expectations.
- Support UAT and deployment phases, ensuring end-user readiness and adoption.
Qualifications:
- Bachelor's degree in Computer Science, IT, or related field.
- 5 years of experience as a Business Analyst (preferably with Genesys platform).
- Proven background working on AI or chatbot-driven CX initiatives.
- Excellent documentation, communication, and stakeholder-management skills.
- Experience working in Agile environments.\
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