General Manager

Eastland Suites Hotel & Conference Center- Collection by Wyndham is now looking for a Hotel General Manager  to Drive Exceptional Guest Experiences, Team Excellence, and Strong Financial Results.

Accomplished leader with hands-on oversight of daily operations across guest services, housekeeping, F&B, sales & catering, maintenance, and financial controls. Passionate about leading high-performing teams, upholding brand standards, and delivering consistently outstanding guest satisfaction while maximizing profitability and operational efficiency.

Benefits:

Employer Paid Life Insurance

Employer Paid Long Term Disability

Employer Paid Short Term Disability

Paid Time Off

Medical

Dental

Vision

Paid Holidays

401K with employer match

Flexible Spending Accounts (FSA)

Voluntary Accident Coverage

Voluntary Critical Illness Coverage

Voluntary Life Insurance

Job Description

Job Title: Hotel General Manager                                                                    

Department: Administration

Reports To: The Executive Vice President of Hospitality & Asset Management

General Summary:

Under the direction of The Executive Vice President of Hospitality & Asset Management at Tentac Enterprises, the General Manager is responsible for managing property operations on a day-to-day basis to assure optimum and continual improvement in Key Result Areas (guest service, housekeeping, maintenance, F&B, Sales & Catering, policies and controls, property appearance, and profit/financial control). The GM coordinates, directs and manages the staff and everyday hotel operations to achieve maximum profitability and efficiency while maintaining standards set by the company & brand assuring 100% guest satisfaction. As GM, this position will require days, evenings and weekends as needed for leadership. Compensation may include eligibility for discretionary bonus opportunities, subject to company discretion.

Essential Functions:

Serve as the primary liaison between Eastland Suites and the DoubleTree to oversee and coordinate all food and beverage services provided to Eastland Suites guests and events; ensure consistent alignment with Eastland Suites’ brand standards, guest expectations, and service quality through regular collaboration, performance monitoring, and issue resolution. This includes, but is not limited to, maintaining high standards for food quality, beverage offerings, service delivery, staff uniforms, labor efficiency, inventory management, pricing consistency, and compliance with health/safety regulations.

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees        
• Complete weekly walk-throughs of public areas, guest rooms, back of house with Executive Housekeeper and Chief Engineer
• Walks hotel and inspects and documents repairs and cleanliness of the property with the Chief Engineer and Executive Housekeeper to ensure optimum upkeep and repair, room cleanliness and overall property appearance
• Chair and attend all staff and as well as attend departmental meetings
• Be in public areas during peak business times to assist in improved customer assistance
• Prepare and present all hotel financial and operational information to VP of Hospitality & Ownership during the One-on-One Meetings

Financial

• Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA
• Responsible for preparation of property budgets, forecasts and final month/year end results
• Manages labor standards and property level expenses to achieve maximum flow through to the bottom-line profit
• Explains and manages financial activities. Reconciles areas of responsibility financial accounts
• Monitors collection of in-house guest balances, direct bill receivables, commission payments by vendors, and issuance of refund checks
• Participates in and/or monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors

Sales

• Works with Director of Sales, Director of Catering to manage all sales activities of the property and meet revenue objectives as it pertains to Rooms Revenues and Food and Beverage Revenues
• Sets goals, completes competitive surveys, takes reservations and compiles reports
• Maintains relationships with local companies and key people to increase hotel visibility within the local market
• Be involved in the community as a representative and leader of Tentac Enterprises and Tentac’s Hotel Portfolio
• Become involved in the Illinois Hotel and Lodging Association as well as the local Hotel Association
• Attend and promote hotel at charity, CVB, Chamber and any other events

Guest Satisfaction

• Promotes 100% guest satisfaction throughout the property.  Instills the 100% guest satisfaction objective to departmental and hourly associates
• Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives
• Responds to all Guest complaints and challenges, along with public social media sites, in a professional and positive manner

Revenue Management

• In conjunction with the Rooms Management, develop and attend weekly Revenue meetings
• Sign up for and complete any and all Rooms Division, Revenue Management that may enhance ability for educated financial/maximization decisions
• Ensure all Front Desk staff is up to date with selling strategies

Employee Management

• Recruits qualified applicants
• Trains employees in accordance with company standards
• Motivates and gives direction to all employees
• Communicates all policies and procedures to entire staff
• Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc
• Adheres to federal, state and local laws employment related laws and regulations
• Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc., with the help/guidance of the Human Resources Department
• Utilizes HR/Payroll Software, Indeed and other recruiting sites for applicant recruitment and employee management
• Follows ALL Human Resources procedures with the help of the HR Manual
• Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentations; conducts terminations
• Ensures that employee related issues are resolved in a manner consistent with company policies
• Mentors and develops Departmental Managers; provides learning opportunities by assigning new tasks in all Areas, evaluates Department’s strengths and weaknesses and provides training and on the job tasks to prepare all Managers for future opportunities

Supporting Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

• Perform other duties and responsibilities as requested and needed (i.e., special guest requests)
• Adheres to all Federal, State, and corporate policies in all functions
• Other duties as assigned

Specific Job Knowledge, Skills and Ability:

• Thorough knowledge of the hotel, services and amenities available
• Ability to maintain a high level of professionalism at all times
• Operate with a high degree of autonomy, requiring excellent time management skills and self-motivation
• Ability to motivate employees and give clear directions
• Ability to organize and manage multiple projects, prioritize multiple tasks and meet deadlines
• Ability to provide relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property

Qualification Standards

        Communication:

• Ability to exchange routine information in an appropriate and professional manner with guests, associates, supervisors, etc.
• Ability to read and speak the English language and comprehend instructions, correspondence and memos
• Ability to effectively present information in one on one and small group situations to customers, clients, guests and employees of the hotel
• Conversational Spanish not required but preferred

Education:

High School Diploma or equivalent

Preferred: College Degree in Sales, Business or Hospitality

Computer Skills:

Extensive knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software as well as property management systems.

Experience:

Preferred: Minimum of five years related hospitality management experience

Licenses or Certificates:

 Preferred: CPR, First Aid, State Food Handlers Licenses and Certifications. The drive to improve one’s education while gaining further certifications through the American Hotel and Lodging Association.

Grooming:

        All employees must maintain a neat, clean and well-groomed appearance in accordance with Tentac enterprises standards

Other:

        Additional language ability preferred

Physical Requirements

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction

• Ability to occasionally lift and/or move up to 50 lbs.
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard Ability to see within normal parameters
• Ability to see within normal parameters
• Ability to hear within normal range

It is the policy of Tentac Enterprises to comply with all federal and state laws concerning the employment of individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC)

Tentac Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Revised Date: February 6, 2026

Salary : $70,000 - $80,000