Keyholder

TNS – SALES ASSOCIATE/ KEYHOLDER FULL TIME

Become a part of the TNS team.

About TNS USA LLC

TNS is a retail company with nearly 50 years of experience in the national and international market, dedicated to the production of clothing. We create a philosophy and a young lifestyle that evokes originality. We focus on a young, urban, and dynamic segment, addressing young people and adults. We provide a path for people to express their personality, style, and attitude through our clothing.

Location

701 S Miami Ave

Miami, FL 33131 – Brickell City Centre

Role

The Full-Time Sales Associate/Keyholder role is a dynamic position focused on delivering an exceptional customer experience, driving sales, and maintaining the overall presentation of the store. Sales Associates play an important role in achieving sales targets by engaging with customers, understanding their needs, and providing personalized product recommendations and styling advice.

The position also involves supporting daily store operations, maintaining an organized sales floor and stockroom, replenishing merchandise, and assisting with inventory management and omnichannel order fulfillment. Sales Associates are expected to demonstrate strong product knowledge, a positive attitude, and a commitment to teamwork while contributing to an inclusive and welcoming shopping environment.

Responsibilities

Customer Experience: Deliver excellent customer service by welcoming customers, understanding their needs, answering questions, and providing personalized recommendations.

Sales Performance: Actively contribute to achieving individual and store sales targets through effective customer engagement, product knowledge, and sales techniques.

Product Knowledge and Styling: Develop a strong understanding of the brand, collections, and products to provide styling suggestions and help customers find items that match their preferences.

Store Presentation and Visual Merchandising: Maintain an attractive, clean, and organized sales floor by following brand standards, replenishing merchandise, and ensuring products are properly displayed.

Stockroom and Inventory Support: Assist with receiving, organizing, replenishing, and managing merchandise to ensure product availability on the sales floor.

Omnichannel Fulfillment: Support online order fulfillment, including picking, packing, preparing, and processing orders according to company procedures.

Daily Store Operations: Assist with opening and closing procedures, fitting room maintenance, cash register operations, and other daily tasks as assigned by store management.

Teamwork and Communication: Collaborate with colleagues and management to ensure smooth store operations, achieve sales goals, and maintain a positive work environment.

Loss Prevention and Asset Protection: Follow company policies and procedures to protect merchandise, minimize inventory loss, and maintain a safe shopping environment.

Flexibility and Adaptability: Support store priorities and operational needs while maintaining a professional attitude and delivering consistent customer service.

Work Schedule and Requirements

• Full-time position: 40 hours per week.
• Eight-hour shifts, with two days off per week.
• Rotating shifts based on the shopping mall's operating hours.
• Availability to work weekends, holidays, and peak retail periods as required.
• Strong customer service, communication, and interpersonal skills.
• Interest in fashion, retail sales, and current trends.
• Ability to work in a fast-paced retail environment and contribute to team sales goals.
• Basic understanding of retail sales KPIs and performance indicators is a plus.
• Store Opening and Closing: Perform store opening and closing procedures, ensuring the store is ready for daily operations and properly organized and secured at the end of the business day, in accordance with company policies and procedures.