What are the responsibilities and job description for the Front Desk Associate position at Tennis Outreach Programs?
We're seeking a Front Desk Associate to be the initial point of contact for customers at Eastside Tennis Center, operated by Tennis Outreach Programs (TOPs), a 501(c)(3) nonprofit organization dedicated to making tennis and pickleball accessible to all. In this role, you'll handle various aspects of the customer experience, including check-ins, court reservations and assignments, and providing information on group classes, rates, and private instruction. If you have a passion for customer service and prior experience in a front desk environment, we invite you to join our team and help ensure customers have an enjoyable and memorable experience while supporting TOPs’ mission to make the lifelong sports of tennis and pickleball available to everyone in our community.
We are currently hiring for the following shift:
- Thursday - Opening (6:15am-2:45pm)
- Friday - Closing (2:30pm-11pm)
- Saturday - Day Shift (8:30am-5pm)
- Sunday - Day Shift (8:30am - 5pm)
Days Off - Monday, Tuesday & Wednesday
Compensation: $19.00–$21.00 per hour, depending on experience
Shift Premium: Employees working qualifying closing shifts after 8pm receive an additional 5% shift premium.
Responsibilities
- Perform all check-in tasks
- Manage phone and online court reservations
- Inform customers about payment methods and keep accurate record of payments
- Welcome arriving customers and direct them to the appropriate court
- Register customers for classes by entering them into our club management software and collecting payment
- Provide information about our different levels of play (adults and juniors) and available classes
- Respond to customers’ complaints in a timely and professional manner
- Maintain a clean work environment
Skills
- Work experience as a Front Desk Associate, Receptionist or CSR role
- Strong computer skills
- Ability to work well with customers and staff
- Excellent communication and organizational skills
- Ability to multi-task and prioritize during busy periods
- Flexible availability and the ability to adapt to varying shift needs is a plus.
- An understanding of tennis and/or pickleball a plus!
For my details on our non-profit, visit us at www.TOPsKirkland.org.
Pay: $19.00 - $21.00 per hour
Expected hours: 30.0 – 35.0 per week
Benefits:
- Employee discount
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Phone etiquette: 1 year (Required)
- Customer service: 2 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
Work Location: In person
Salary : $19 - $21