What are the responsibilities and job description for the In-Store Member Solution Specialist - Red Bank - Full Time M-F position at TENNESSEE VALLEY FEDERAL CREDIT UNION?
JOB SUMMARY : The primary purpose of the Member Solution Specialist (MSS) is to provide exceptional service to our members by offering personalized financial solutions and assistance.
This role is responsible for going beyond processing transactions by building and maintaining strong relationships with members while promoting TVFCU’s products and services.
The MSS will maintain a positive, enthusiastic and investigative mindset while providing excellent communication, problem solving skills, a solid understanding of TVFCU products and services and a passion for helping others achieve their financial goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Promptly welcome members in the branch while promoting an atmosphere of exceptional member service through positive member interactions.
- Initiate casual conversations with customers shopping in the store while demonstrating strong public relations skills.
- Initiate and maintain engaging member conversations to understand their financial goals and / or concerns.
Address their inquiries by offering personalized solutions and accurate information.
Collaborate with manager and / or relevant departments when necessary.
Complete all required training.
