Specialist, Benefits Administration - 518931

External - Posting Description

Specialist, Benefits Administration - 518931

Organization: CAO

Department: Benefits & Wellbeing

Work Location: Chattanooga, Tennessee

Relocation: Relocation is not offered for this position.

Posting Open: 10/26/2026

Posting Close: 10/29/2026 at 11:59 PM EST

Salary: Competitive

Position Purpose

Provides service-oriented solutions in a manner that exceeds customer expectations. Assists with research and resolution on complex policy and transactional questions and manages related administrative processes so programs can be delivered to TVA employees and retirees. Ensures benefits data integrity.

Job Dimensions

Supervisory Responsibility – None

Budget Responsibility – None

Principal Accountabilities

• Fosters culture of accountability, trust, collaboration, development, and results consistent with the Human Resources organization objectives.
• Uses procedures, SPPs, knowledge, and other reference materials to respond to inquiries from employees and retirees. Will work with vendors and Program Managers to address complex issues.
• Develops to provides technical and specialty knowledge in the area of HCM benefits administration, benefit plans, benefit eligibility, benefit processing, problem resolution, and follow up for HR Technology team members. Receives and processes numerous benefit-related forms.
• Maintains benefits data integrity, ensuring accurate employee and retiree benefits data in HCM.
• Assists in testing HCM benefits module upgrades and new functionality; ensure that all necessary documents and approvals have been received, and information is accurately entered into HCM.
• Processes benefits related transactions for employees and retirees.
• Develops to provides benefits data used for 3rd party payments, provider reporting, management reporting, audits, or forecasting.
• Responsible for continuous improvement to simplify and enhance knowledge, processes, procedures, and technologies.
• Develops to supports vendor invoice processing.
• May perform other job-related duties as assigned, commensurate with the role
  
  

Minimum Qualifications (Consistent With Classification Standard)

Education – Bachelor’s degree or equivalent work experience (4 years) preferred

Experience – Exhibits some understanding and knowledge of healthcare benefits (medical, dental, pharmaceutical, or related retirement benefits).

Certification/License, etc — None

Knowledge/Skills/Abilities —

• Strong customer service orientation/responsiveness to meet the customer needs, requirements, and expectations .
• Function with a sense of urgency and empathy. Ability to identify challenges and act in a timely manner.
• Strong attention to detail.
• Strong technological skills and ability to work with HCM systems
  
  

Equal Employment Opportunity

TVA is an Equal Opportunity employer and complies with all applicable laws and regulations regarding equal employment opportunities. Any applicant or employee who believes s/he has a discrimination claim (including harassment or retaliation) must contact TVA’s Equal Opportunity Compliance office within 45 calendar days of the event or action s/he believes to constitute discrimination, harassment, or retaliation.

Drug-Free Workplace

All TVA Non-Nuclear employees are covered by TVA's Federal Drug-Free Workplace Program Plan, in accordance with Executive Order 12564, Public Law 100-71 and the Mandatory Guidelines for Federal Workplace Drug Testing. Information regarding the Drug Free Workplace Program can be found at www.samhsa.gov/workplace . TVA Non-Nuclear employees in Testing Designated Positions, including those performing safety-sensitive duties are also subject to random drug testing. TVA Nuclear employees are subject to random alcohol and drug tests in accordance with 10 CFR Part 26 as mandated by the Nuclear Regulatory Commission (NRC).

How To Claim Vet Preference

If you are requesting to be considered as a preference-eligible veteran as outlined in the application process, you must submit your military documents before the posting close date indicated above. Be sure to include all supporting documentation: Form DD214 (member 2 or member 4 copy), a Veterans Disability Rating Letter from the VA (if applicable), and a completed form TVA 3595. If you will not get your DD214 until you are separated or retired, you can request a Statement of Service through your military personnel office. The Statement of Service must list your dates of military service, character of service, expected date of separation and any service-connected disability rating that you have been awarded from your branch of military service. Please submit your military documents each time you apply for a position.

How To Submit Documentation

• Upload documents in Step 7 of the application process.
• Email documents to [email protected]
  
  

More information about preference eligibility and a link to form TVA 3595, can be found at https://www.tva.gov/Careers/Claiming-Veteran-Preference . If you have a question about preference eligibility, please email [email protected] .