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Business Analyst

Tennessee Secretary of State
Nashville, TN Full Time
POSTED ON 5/7/2025
AVAILABLE BEFORE 8/3/2025
Business Analyst
Tennessee Department of State
Information Technology Division


Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.

Supervisor: Information Technology Director

Summary: Under general supervision, is responsible for fulfilling duties of routine difficulty, performs process improvement and technology needs analysis of considerable difficulty, and related work as required.

Duties and Responsibilities
  •  Provide opportunities and recommendations to stakeholders to improve business processes.
  • Gather data requirements through sessions with stakeholders for inclusion in data structures.
  • Identify and model attributes for inclusion in system requirements.
  • Analyze data gathered to develop processes or product solutions.
  •  Decompose business processes and/or data flows into lower-level processes so that the solution may be sufficiently described.
  • Map data from existing systems to new data structures for conversion development.
  • Serve as the liaison between business units and the IT division.
  • Communicate requirements and opportunities to all levels of the organization.
  • Collaborate with developers and stakeholders for requirements development, ensuring that stakeholders understand the design capabilities and/or limitations, engaging development staff in the transfer of functional requirements into system design.
  • Validate resource requirements and develop cost estimate models to acquire project funding and approval.
  • Create and validate the business analysis activity list estimates to develop a comprehensive list of project tasks to assist the project manager in developing a project schedule.
  • Estimate project or product needs to determine resources, cost, and schedule.
  •  Identify value by understanding business capabilities, how technology can (and cannot) be leveraged, and communicate the findings to stakeholders.
  •   Evaluate proposals (RFI, RFQ, and RFP) for feasibility and alignment with agency objectives.
  •  Build business cases to align with agency objectives.
  •  Interact with project stakeholders to identify and resolve problems.
Minimum Qualifications
Education and Experience
  • Bachelor’s degree in computer science or a relevant major.
  • Equivalent combination of relevant education and constructive, varied development experience may be substituted when appropriate.
Knowledge and Abilities
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources
  • Computers and Electronics - Knowledge of business process improvement principles and techniques
  • Computers and Electronics - Broad knowledge of state business processes, as well as regulatory compliance and governance frameworks
  • Computers and Electronics - Knowledge of application development techniques; knowledge of database architecture; knowledge of data modeling
  • Design - Advanced knowledge of design techniques and principles involved in the drawings and models of system architecture
  • Development Methodologies - Advanced knowledge of the product/software/systems development life cycle used in the development of software solutions and systems
  • Development Methodologies - Knowledge of project management principles
Skills:
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Speaking - Talking to others to convey information effectively
  •  Instructing - Teaching others how to do something
  • Service Orientation - Actively looking for ways to help people
  • Troubleshooting - Determining the causes of operating errors and deciding what to do about them
  • Systems Analysis - Identifies components for work breakdown structure and decomposes into an activity list for resource and time estimates
Salary: $75,000 annually plus the State of Tennessee Benefits Package.



Salary : $75,000

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