What are the responsibilities and job description for the PT Centralized Scheduler - Tower at Parkwest position at Tennessee Orthopaedic Alliance?
Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with more than 35 locations across the state. Our commitment to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and Accountability guides how we work and how we care for our patients and communities.
Who we are defines how we care:
- Culture: A shared commitment to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and taking accountability for our own actions with the belief that every one of us makes a difference.
- Patient Access: Setting the standard for orthopedic care in Tennessee with access to over 35 locations across the state, including Ambulatory Surgery Centers.
- Patient Experience: Building strong and authentic relationships with our patients and communities by unifying through consistent collaboration to deliver exceptional patient experiences.
- Financial Stewardship: Using sound judgement to make responsible financial decisions; minimizing waste and maximizing value.
The Physical Therapy Centralized Scheduler coordinates patient appointments, manages therapist schedules, verifies insurance, and handles initial intake and billing. They act as the primary link between patients, clinical staff, and referring physicians to ensure smooth clinic operations and efficient patient flow.
Core Responsibilities
- Book initial evaluations and ongoing treatment sessions, manage therapist calendars, and accommodate cancellations or reschedules.
- Greet patients, collect demographic information, and guide them through required paperwork.
- Verify insurance eligibility, obtain prior authorizations, and explain financial responsibility or co-pays to patients.
- Answer phones, respond to inquiries, and assist physical therapists with daily operational tasks.
- Collect co-pays, process payments, and ensure accurate data entry into electronic medical record (EMR) systems.
Key Qualifications
- Education: High school diploma or GED equivalent required; associate’s or bachelor’s degree preferred.
- Experience: Typically 1 years of administrative or scheduling experience in a medical or clinical setting.
- Skills: Strong organization, excellent verbal communication, problem-solving, and proficiency with EMR and scheduling software (e.g., Epic, WebPT)
**TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.**