What are the responsibilities and job description for the Patient Care Liaison position at Tennessee Orthopaedic Alliance?
Description
General Summary:
A nonexempt position responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.
Essential Job Responsibilities:
- Answers phones with excellent customer service and efficiency while utilizing the standard TOC greeting.
- Triages calls to appropriate areas.
- Schedules appointments by phone or other outside services.
- Ensures that updates (e.g., cancellations or additions) are input daily into practice management system.
- Communicates, as needed, any patient concerns/issues with Clinic Director.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Works with Physician Coordinator for any questions regarding difficult scheduling requests.
- Mail coordination both incoming and outgoing.
- Sorting of incoming, electronic faxes.
- Other duties as assigned.
Requirements
Education: High school diploma.
Experience: Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.