What are the responsibilities and job description for the Patient Access Representative position at Tennessee Orthopaedic Alliance?
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Job Type
Full-time
Description
Job Type
Full-time
Description
- WORK AT HOME***
- Answer inbound calls from new and existing patients
- Obtain patient demographics and insurance information
- Listen actively to patient medical history such as surgical history, previous or current injuries, and recent imaging history
- Dissect pertinent details such as patient address, availability, and specialty required in order to find the most convenient and effective appointment for the patient
- Schedule patient appointments through NextGen
- Use critical thinking and your expertise within TOA guidelines to arrive at solutions for patients- even if that means finding a creative resolution
- Maneuver between multiple screens and multiple systems when documenting information and searching for physician availability
- Review online appointment requests and schedule those appointments
- Handle inbound referrals for your designated physician(s)
- Reschedule cancellations
- Respond effectively to time sensitive email communication
- Deescalate conflict independently with disgruntled patients
- Other duties as assigned
- You have the drive to provide excellent customer service and execute that on a daily basis
- It comes natural for you to maintain a professional and empathetic tone while conducting phone calls- even when call volumes are high and you’re multi-tasking
- You enjoy corresponding over the phone
- You’re very organized and pay close attention to detail
- Working with computers comes easy to you- you know the basics of
- Microsoft programs such as excel, word, and office
- You enjoy being a part of a team that works collaboratively to achieve goals
- You successfully work across boundaries, including other TOA roles and clinics
- Knowledge of patient appointment scheduling is a plus
- Previous experience working with an EMR, such as NextGen (or similar documentation systems) is preferred
- High school degree is required, a college degree is preferred