Front Office Supervisor - Tower at Parkwest

The Front Office Supervisor is responsible for overseeing the daily operations of the front office to ensure an efficient, professional, and patient-centered experience. This role leads front desk staff, ensures accuracy in registration and scheduling processes, and serves as the first point of escalation for patient concerns. The Front Office Supervisor is a working supervisor that plays a critical role in supporting patient access, patient experience, and overall clinic flow.

Key Responsibilities

Staff Leadership & Development

• Supervise, train, coach, and evaluate front desk team members.
• Assist in hiring staff for front desk positions.
• Develop and manage staff schedules to ensure adequate coverage based on patient volume.
• Provide ongoing performance feedback and support employee development.
• Address employee concerns in a timely and professional manner in collaboration with HR.
  
  

Patient Access & Experience

• Ensure a welcoming, professional, and efficient patient check-in and check-out process.
• Monitor and improve patient wait times and front office workflow.
• Serve as the point of escalation for patient concerns and resolve issues promptly.
• Promote a culture of service excellence and patient-centered care.
  
  

Front Office Operations

• Oversee daily front desk functions including patient registration, insurance verification, scheduling, and payment collection.
• Ensure accuracy of demographic, insurance, and billing information in the EMR/practice management system.
• Monitor appointment scheduling to optimize provider templates and clinic flow.
• Maintain compliance with organizational policies and procedures.
  
  

Financial & Administrative Oversight

• Ensure accurate collection of co-pays, deductibles, and outstanding balances.
• Reconcile daily cash drawers and ensure adherence to financial controls and policies.
• Monitor front-end revenue cycle processes to minimize registration and billing errors.
  
  

Cross-Department Collaboration

• Collaborate with clinical staff, providers, and other departments to ensure seamless patient flow.
• Communicate scheduling issues, delays, or patient concerns effectively across teams.
• Support coordination of referrals, authorizations, and follow-up appointments as needed.
  
  

Compliance & Quality Assurance

• Ensure compliance with HIPAA and all applicable healthcare regulations.
• Conduct routine audits of front desk processes to ensure accuracy and efficiency.
• Implement process improvements to enhance patient access and operational performance.
  
  

Qualifications

• High school diploma or equivalent required.
• Minimum of 3-5 years of experience in a medical office setting; supervisory experience preferred.
• Strong knowledge of medical front office operations, including scheduling, insurance verification, and patient registration.
• Experience with EMR/practice management systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
  
  

Work Environment & Expectations

• Fast-paced clinical environment requiring frequent interaction with patients, staff, and providers.
• Ability to remain professional and composed in high-pressure situations.
• Commitment to maintaining confidentiality and a high standard of patient care.
  
  

**TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.**

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.