Registration Coordinator

Description

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state.

There are a number of reasons why TOA is an employer of choice; here are a few of them:

• Stability - TOA has been in Middle Tennessee since 1926 and has expanded to over 20 locations across the state!
• Impact - TOA’s team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships and helping patients live their best life.
• Work Environment - The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
• Total Rewards - TOA offers a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.
  
  

The main function of a Registration Coordinator is to greet patients as they arrive at the Center and ensure all the necessary paperwork is completed and that the patient is registered in an accurate, efficient, and timely manner.

• Readies the Center for opening.
• Runs surgery schedule for clinical staff.
• Processes incoming demographic sheets, pathology reports, etc from the fax/computer and distributes to the appropriate staff.
• Verifies petty cash and reports any discrepancies to manager.
• Prepares patient charts and adds any additional documentation.
• Handles incoming mail.
• Greets patients and families as they arrive to the facility.
• Registers patient, confirming all information previously loaded. Corrects any discrepancies.
• Copies insurance cards and driver's license. If not available, utilize standard form in its place.
• Collects any co-pays and/or deductibles. Enters payment and makes note in any applicable system.
• Prepares receipts for any money collected.
• Takes completed chart to appropriate clinical area.
• Monitors the schedule and charts for arrival of patients. Makes appropriate notation for no shows and notifies appropriate staff.
• Makes appropriate financial arrangements, if not previously made, in accordance with facility policy and procedures.
• Enters appropriate notes on patient accounts as it pertains to insurance, benefits, financial arrangements, etc.
• Views next day's schedule and verifies charts are available for every patient - including an insurance verification sheet for each.
• Pulls insurance verification sheets for the next day's PAT appointments.
• Pulls old charts, if applicable, for the next day's PAT appointments.
• Answers incoming calls and directs accordingly.
• Runs pre-verification tickler for the next business day and completes any outstanding insurance verifications. Noting in applicable system.
• Possesses a good working knowledge of the facility's Managed Care Grid and reimbursement.
• Maintains a professional rapport with co-workers and physicians.
• Works closely with pre-op staff regarding registration of patients and coordinates check in as needed.
• All other duties as assigned.
  
  

Hours: M-F 5:30am-2:00pm

Requirements

High school graduate. Business College 1-2 years preferred.

1-3 years in a related job field.

Computer training, typing, clerical duties and effective communication skills.