Contract Specialist

Position Purpose:

The primary purpose for this position is to perform the administrative, clerical and customer service duties associated with the processing of TEL retailer applications and contracts. Responsibilities include, but are not limited to, receiving, reviewing, and processing retailer applications in a timely manner and performing other duties as assigned by the Retailer Contracts Manager

Major Tasks, Responsibilities and Key Accountabilities:

The following duties are normal for this job and should not be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Receives and reviews new retailer contracting applications and renewal applications
• Serves as a liaison between applicants and existing retailers, TEL staff and vendors
• Researches and processes applicant and retailer inquiries
• Performs the annual contract renewal process, including but not limited to, processing compliance checks and handling front-end obligations
• Performs the data entry required to input the required retailer data into the TEL Retailer database and to maintain that data
• Provides customer service to external and internal customers as required to process retailer applications
• Responds to phone and email inquiries regarding new and existing retailer applications and contracts
• Coordinates and responds to the Department of Revenue and Tennessee Bureau of Investigation reviews and approvals
• Communicates directly with retailers via phone and written correspondence to resolve all pending application issues
• Verifies receipt of application fees
• Ensures that the appropriate individuals or Departments are aware of pending issues with retailer applications and works to resolve such issues
• Ensures all required application processing checkpoints have been completed and recommends applications for review, approval or rejection
• Generates and prints letters and certificates for approved retailers and promotional retailer events
• Maintains confidentiality of retailer information
• Prepares, maintains and updates files and logs following prescribed methods
• Communicates with financial institutions regarding issues related to retailers’ trust accounts
• Serves as a liaison to Sales, Finance and Legal Departments for RCA activities involving application issues and non-compliant retailers.
• Acts as point of contact regarding retailer account maintenance, including but not limited to, enabling and disabling terminals, application verification, and troubleshooting issues
• Responds to questions, complaints, and requests for information by email, telephone, in person or by mail from citizens, employees, department heads, applicants, retailers, and TEL vendors
• Notifies Sales Department of ticket ordering request
• Performs general administrative/office functions as needed and prepares and maintains the accuracy of departmental reports as requested

Education and/or Experience:

High School diploma (or GED) required. Associate’s Degree in Business Administration preferred.

Three to five years of customer service, contract monitoring experience; or strong data entry skills required. Proficiency in Microsoft Excel and Word is required.

Other Qualifications:

Must have strong oral and written communication skills and the ability to maintain confidential information.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; demonstrate dexterity, handle or feel; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 30 pounds.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. The noise level in the office is usually moderate.

The Tennessee Education Lottery Corporation is a Drug Free Workplace and an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the TEL may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Human Resources Management staff.

Job Type: Full-time

Pay: $15.38 - $19.81 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $15 - $20