Office Administrator - Child Support Office for the 16th Judicial District

Application Deadline: November 30, 2026

To Apply: Please submit cover letter and resume to Ms. Rena Sissom, by email to: drsissom@tndagc.org

Office Administrator - Child Support Office for the 16th Judicial District

16th Judicial District | Murfreesboro, Rutherford County

On-Site | Full-time | Manager

The 16th Judicial District Attorney’s Office is seeking an Office Administrator - Child Support Office for the 16th Judicial District. The Office of the District Attorney General for Tennessee's 16th Judicial District is seeking a highly organized, experienced, and professional individual to serve as Child Support Office Administrator. The Office Administrator is responsible for overseeing the daily operations of the Child Support Office on behalf of the District Attorney General. This position provides leadership and supervision to non-attorney employees, manages administrative functions, oversees office performance, handles public inquiries and complaints, and helps ensure efficient and professional delivery of child support enforcement services. The successful applicant must demonstrate sound judgment, strong leadership abilities, exceptional interpersonal skills, and the ability to make independent operational decisions. The position requires frequent interaction with members of the public, including individuals dealing with difficult or emotionally charged circumstances. The Office Administrator works closely with attorneys, child support personnel, the Tennessee Department of Human Services, court personnel, and other governmental agencies to ensure that the office operates effectively and complies with applicable laws, regulations, policies, and procedures. This position requires a person who can balance compassionate public service with accountability, professionalism, confidentiality, and operational efficiency.

Baseline Responsibilities

Office Administration and Operations:

• Direct and oversee daily office operations, including workflow management, staffing schedules, and administrative procedures.
• Establish and maintain efficient office practices that promote productivity, accuracy, and timely case processing.
• Monitor office performance, identify operational deficiencies, and implement appropriate corrective measures.
• Manage administrative resources, equipment, technology, and supplies to ensure effective office operations.
• Keep the District Attorney General informed of significant operational issues, administrative needs, and office performance.

Employee Supervision and Personnel Management:

• Provide direct supervision, leadership, and management to 11 or more non-attorney employees.
• Assign work, establish performance expectations, conduct employee evaluations, and ensure accountability.
• Address employee performance concerns, workplace conflicts, attendance issues, and training needs.
• Participate in employee recruitment, interviews, and evaluations, and recommend hiring, disciplinary action, or termination to the District Attorney General for approval.
• Promote a professional, respectful, efficient, and productive workplace through effective communication and consistent personnel management.

Public Interaction and Complaint Resolution:

• Serve as the primary administrative contact for significant public inquiries, complaints, and customer-service concerns.
• Interact professionally with parents, attorneys, court personnel, government representatives, and members of the public.
• Investigate complaints involving office operations, employee conduct, case-processing delays, and customer service.
• Resolve difficult or emotionally charged situations using sound judgment, professionalism, patience, and effective conflict-resolution techniques.
• Ensure that public complaints are appropriately addressed, documented, and referred to the District Attorney General or legal staff when necessary.

Child Support Program Administration:

• Oversee administrative functions supporting the establishment, modification, and enforcement of child support orders.
• Ensure office procedures comply with applicable federal Title IV-D requirements, Tennessee law, and Department of Human Services policies.
• Monitor case-processing efficiency, employee workloads, performance measures, and compliance with administrative deadlines.
• Coordinate administrative case preparation, scheduling, documentation, and other support functions with child support attorneys.
• Identify opportunities to improve case management, operational efficiency, regulatory compliance, and overall program performance.

Interagency Coordination and Communication:

• Serve as the principal administrative liaison between the Child Support Office and the District Attorney General.
• Maintain effective working relationships with the Department of Human Services, court personnel, attorneys, and other governmental agencies.
• Communicate administrative policies, procedural changes, and operational expectations to office employees.
• Prepare reports and recommendations regarding office operations, staffing, performance, and administrative improvements.
• Represent the office in appropriate administrative meetings, training programs, and interagency communications.

Confidentiality, Compliance, and Accountability:

• Ensure the proper handling and protection of confidential child support, financial, personnel, and case-related information.
• Monitor employee compliance with applicable laws, regulations, office policies, and administrative procedures.
• Maintain accurate administrative records, personnel documentation, and required reports.
• Identify and address compliance concerns, confidentiality violations, and other operational risks.
• Exercise independent administrative judgment while recognizing matters requiring approval or direction from the District Attorney General.

Minimum Qualifications

• Education: High school diploma or equivalent.
• Professional experience: At least four years of progressively responsible experience in office administration, business operations, government services, legal administration, case management, or a comparable professional environment.
• Supervisory experience: At least two years of experience supervising, directing, or formally leading employees, including responsibility for work assignments, employee performance, or workplace operations.
• Communication: Demonstrated ability to communicate effectively, professionally, and respectfully, both verbally and in writing.
• Public interaction: Experience handling customer concerns, resolving disputes, responding to complaints, or managing difficult interpersonal situations.
• Organizational abilities: Demonstrated ability to manage competing priorities, coordinate multiple employees or work processes, meet deadlines, and maintain accurate records.
• Computer proficiency: Competence using Microsoft Office applications, electronic records, databases, and standard administrative technology.
• Independent judgment: Ability to work with limited supervision, make responsible operational decisions, recognize matters requiring escalation, and maintain appropriate confidentiality.
• Professional standards: Ability to exercise discretion, safeguard confidential information, and meet applicable background, security, and system-access requirements.
• Relevant postsecondary education may substitute for up to two years of general professional experience, but not for the required supervisory or leadership experience.

Preferred Qualifications

Preference may be given to applicants possessing one or more of the following:

• Associate's or bachelor's degree in business administration, public administration, management, criminal justice, legal studies, human services, or a related field.
• Five or more years of progressively responsible professional administrative or operational experience.
• Three or more years of direct employee supervision, including performance evaluations, training, and personnel management.
• Previous experience as an office administrator, office manager, operations manager, program manager, or administrative supervisor.
• Experience working in a child support enforcement program or with the Tennessee Department of Human Services.
• Familiarity with Title IV-D child support operations, Tennessee child support procedures, or related court processes.
• Experience in a district attorney's office, court system, legal office, government agency, or other public-service organization.
• Experience using the Tennessee Child Support Enforcement System (TCSES) or comparable case management software.
• Experience preparing operational reports, reviewing performance statistics, monitoring deadlines, or improving administrative workflows.
• Experience with personnel administration, compliance reviews or government contracts. Demonstrated success resolving complex complaints, supervising public-facing employees, and improving customer service.
• Formal training or professional development in management, supervision, conflict resolution, human resources, or organizational leadership.

Compensation

• Annual: $54,408-$82,608, Depending on experience

Application Deadline: November 30, 2026

To Apply: Please submit cover letter and resume to Ms. Rena Sissom, by email to: drsissom@tndagc.org