What are the responsibilities and job description for the Director of NEMT Network Oversight position at Tennessee Carriers, Inc.?
Why This Role Matters!
Non-Emergency Medical Transportation (NEMT) providers play a critical role in delivering access to care, directly shaping member experiences through safe, reliable transportation.
The Director of NEMT Network Oversight is responsible for building and maintaining a high-performing provider network—ensuring recruitment, support, and accountability to deliver exceptional service and improved health outcomes.
We are a leading NEMT organization headquartered in Memphis and seeking a dynamic leader to join our growing team.
Position Summary
The Director of NEMT Network Oversight leads the strategy and execution of our provider network operations. This role combines relationship management with performance oversight, ensuring providers are effectively recruited, onboarded, and supported while maintaining compliance, safety, and service excellence.
Key Responsibilities
- Develop and manage the NEMT provider network, fostering strong, collaborative partnerships.
- Drive provider recruitment to expand and strengthen network capacity.
- Oversee onboarding and ongoing development, promoting best practices and operational excellence.
- Serve as the primary liaison between the organization and transportation providers.
- Monitor and evaluate provider performance to ensure timely, safe, and high-quality service delivery.
- Address performance issues while maintaining positive, long-term relationships.
- Negotiate provider rates aligned with organizational goals and payer requirements.
- Ensure compliance with contractual obligations, regulatory standards, and company policies.
- Lead and develop the Network Oversight team (6–10 staff members).
- Collaborate cross-functionally with Compliance, Credentialing, Operations, Data, and Member Services teams.
- Analyze performance data and implement continuous improvement initiatives.
Qualifications
- Bachelor’s degree in business, healthcare administration, or related field; or 5 years of relevant experience.
- Strong background in NEMT, transportation, or healthcare services preferred.
- Proven leadership experience managing teams and external partner networks.
- Excellent negotiation, relationship management, and conflict resolution skills.
- Proficiency in data analysis and reporting.
- Strong written and verbal communication skills.
- Willingness to work onsite in Memphis strongly preferred; hybrid considered, minimum one week per month onsite in Memphis with travel as needed.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with employer match
- Collaborative, innovative work environment