Manager of Credential Based Training

MOTLOW STATE COMMUNITY COLLEGE

Is Accepting Applications For The Following Position

Manager of Credential Based Training

Campus: Any

Position number: B99881

Salary: $48,235 to $51,235

Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties. We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.

General Function

Oversees the infrastructure, platforms, and initiatives that support non-credit Business-to-Consumer (B2C) growth and consumer training programs. This position serves as local administrator for multiple learning and enrollment systems, curates third-party offerings, executes go-to-market plans, and ensures a seamless learner experience. The Manager also collaborates across departments to support Business-to-Business (B2B) growth, contributes to proprietary course production, and maintains operational excellence to expand community engagement and non-credit enrollment.

Minimum Qualifications

Bachelor’s Degree earned from a regionally accredited institution and at least three years of experience in higher education, workforce development, training, or related B2B/B2C marketing roles.

Preferred Qualifications

Master’s Degree earned from a regionally accredited institution and at least five years of experience in higher education workforce development, training, or related B2B/B2C marketing roles including at least two years of experience with platforms such as CampusCE, Slate, Wrike, or comparable systems.

Major Duties And Responsibilities

• Administer, maintain, and support workforce development software platforms at the unit administration and superuser level including CampusCE, Slate, CRM, Wrike, MedCerts, and various LMS systems. Acts as backup unit administrator and superuser for Google, Coursera, Handshake, YouScience, Big Interview, Desire2Learn (D2L), and ed2go. Coordinate with the institution level software owners or administrators, IT unit, and vendors to ensure proper configuration, updates, and troubleshooting for each system while maintaining data accuracy and security. Collaborate with institution level software owners or administrators, Institutional Marketing unit, IT unit, consultants, and administrative staff to resolve technical issues and align system functions with institutional and workforce development goals.
• Develop, refine, and document processes to support scalability and compliance in non-credit programs.
• Curate, package, and execute third-party non-credit or credential based course offerings for consumer markets.
• Implement go-to-market initiatives, including events, campaigns, and digital engagement strategies in collaboration with Institutional Marketing unit.
• Manage consumer enrollment, onboarding, and customer service processes to ensure positive learner experiences.
• Collaborate with B2B workforce staff to support shared initiatives and platform needs.
• Provide performance reporting and insights to guide leadership in decision-making.
• Support proprietary course production by contributing to planning, coordination, and launch execution.
• Build cross-functional relationships with Business & Finance, Academic Affairs, and Student Success to integrate non-credit or credential-based training with institutional goals.
• Other duties as assigned
  
  

Knowledge, Skills And Abilities

• Ability to provide effective training in an individual or group setting in a classroom or virtually through a digital platform such as Zoom or Teams.
• Communicate effectively, both in writing and verbally, with students, fellow employees, college administrators, community leaders, industry partners, and other stakeholders
• Must be proficient in interfacing with a diverse group of clients and contribute to maintaining effective stakeholder contacts. Must be able to serve as a liaison with other departments and outside agencies and/or employers. Interface with high-level staff such as CEO'S, Presidents, and Vice Presidents.
• Demonstrate the ability and willingness to handle new assignments, changes in procedures and business requirements and identify what needs to be done and take appropriate action. Complete assigned work: meet deadlines without reminders or follow-up from supervisor or others and perform work conscientiously with a high degree of accuracy.
• Work effectively and productively as a team member keeping others informed of pertinent information. Treat others with respect, maintaining a spirit of cooperation. Use diplomacy and tact in dealing with difficult situations or people and be receptive to constructive feedback.
• Knowledge of workforce development, higher education operations, and non-credit training models.
• Knowledge of CRM, LMS, E-commerce, and digital marketing platforms.
• Skill in project management, process improvement, and cross-platform integration.
• Skill in developing and executing go-to-market plans for consumer markets.
• Skill in data analysis, reporting, and the use of insights to inform decisions.
• Ability to ensure high-quality customer service, learner satisfaction, and retention.
  
  

To ensure consideration, interested applicants must submit an application, transcripts and resume online with application submission.

Human Resources Office, Dept. 200

Motlow State Community College

Telephone (931) 393-1544, TDD (931 393-1621)

E-mail: jobs@mscc.edu

Website: www.mscc.edu

Motlow College is an EEO/Title VI/Title VII/Title IX/Sections 504/ADA Employer

Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.