What are the responsibilities and job description for the Warranty Engineer position at Tenneco?
At Tenneco, we don’t follow industry standards; we set them, and we don’t settle for being best-in-class because we hustle to be better than best-in-class. Whether it’s our Core Values – radical candor, simplify, organizational velocity, tenacious execution and win – or our Get Stuff Done (GSD) mindset, we’re determined to become the most trusted partner and best manufacturer and distributor to the transportation industry.
With a product portfolio as expansive as it is innovative, an obsessive commitment to quality and excellence, and a global presence, we’re all about getting stuff done, so we can win.
How do we make it happen? Through the Tenneco Way. Fueled by our Core Values, a winning mindset and a relentless commitment to excellence, the Tenneco Way is how we win. It’s what keeps Team Tenneco bold, driven, and unapologetically focused on pushing past limits and redefining success.
Here, you’ll work alongside a team of relentless problem-solvers who are committed to making a tangible impact. If you’re ready to break boundaries, deliver results, and enjoy the ride along the way, you’ll thrive here.
Want to learn more about who we are? Check out our website to discover the Tenneco Way
Execute warranty management processes including claim data analysis, debit management, contract review, part return analysis and lessons learned implementation for ride performance business accounts. Lead cross-functional team members in the effective and timely execution of core processes to reduce and warranty claims by improving products and processes. Serve as subject matter expert for warranty-related matters. Support development of initiatives for satisfactory compliance and continual improvement of CQI – 14 requirements. Work with global warranty data analytics team to ensure the acquisition, analysis, and management of warranty claim data. Analyze warranty data. Identify contributors to warranty claims. Review data with cross-functional team members to address findings from claim data analysis. Manage items to timely closure and statistically validate the effectiveness of countermeasures. Prepare analyses and reporting outs for stakeholders. Serve as lead warranty contact for warranty debits. Obtain, screen, and provide disposition of warranty debits. Lead resolution of debit discrepancies. Communicate pending debits to accounting and quality departments and plant management. Reconcile debits for accuracy. Track debits against claim and part analysis for accuracy. Manage warranty part return process. Coordinate retrieval of warranty parts from the field. Ensure parts are timely analyzed. Establish and lead reviews to address findings from analyses. Manage all items to timely closure and statistically validate countermeasures. Report outs as needed for internal and customer consumption. Assist in contract review process for establishing warranty terms and conditions. Provide past data and lessons learned to assist in disposition of proposed customer warranty terms and conditions. Lead the establishment of technical factors for assigned customer portfolio. Continually monitor performance and corrective actions to continually mitigate liabilities and reduce technical factors. Ensure lessons are captured in controlled documents. Participate in design reviews for all pertinent programs.
MINIMUM EDUCATION: Bachelor’s degree in Mechanical, Industrial, or Automotive Engineering.
MINIMUM EXPERIENCE: Four (4) years of experience as Quality Engineer or Warranty Engineer.
SPECIAL REQUIREMENTS: The required experience must have been in the automotive or auto parts manufacturing industry.
OTHER: Up to 10% domestic and international travel required. May partial telecommute 1-2 days per week.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
With a product portfolio as expansive as it is innovative, an obsessive commitment to quality and excellence, and a global presence, we’re all about getting stuff done, so we can win.
How do we make it happen? Through the Tenneco Way. Fueled by our Core Values, a winning mindset and a relentless commitment to excellence, the Tenneco Way is how we win. It’s what keeps Team Tenneco bold, driven, and unapologetically focused on pushing past limits and redefining success.
Here, you’ll work alongside a team of relentless problem-solvers who are committed to making a tangible impact. If you’re ready to break boundaries, deliver results, and enjoy the ride along the way, you’ll thrive here.
Want to learn more about who we are? Check out our website to discover the Tenneco Way
Execute warranty management processes including claim data analysis, debit management, contract review, part return analysis and lessons learned implementation for ride performance business accounts. Lead cross-functional team members in the effective and timely execution of core processes to reduce and warranty claims by improving products and processes. Serve as subject matter expert for warranty-related matters. Support development of initiatives for satisfactory compliance and continual improvement of CQI – 14 requirements. Work with global warranty data analytics team to ensure the acquisition, analysis, and management of warranty claim data. Analyze warranty data. Identify contributors to warranty claims. Review data with cross-functional team members to address findings from claim data analysis. Manage items to timely closure and statistically validate the effectiveness of countermeasures. Prepare analyses and reporting outs for stakeholders. Serve as lead warranty contact for warranty debits. Obtain, screen, and provide disposition of warranty debits. Lead resolution of debit discrepancies. Communicate pending debits to accounting and quality departments and plant management. Reconcile debits for accuracy. Track debits against claim and part analysis for accuracy. Manage warranty part return process. Coordinate retrieval of warranty parts from the field. Ensure parts are timely analyzed. Establish and lead reviews to address findings from analyses. Manage all items to timely closure and statistically validate countermeasures. Report outs as needed for internal and customer consumption. Assist in contract review process for establishing warranty terms and conditions. Provide past data and lessons learned to assist in disposition of proposed customer warranty terms and conditions. Lead the establishment of technical factors for assigned customer portfolio. Continually monitor performance and corrective actions to continually mitigate liabilities and reduce technical factors. Ensure lessons are captured in controlled documents. Participate in design reviews for all pertinent programs.
MINIMUM EDUCATION: Bachelor’s degree in Mechanical, Industrial, or Automotive Engineering.
MINIMUM EXPERIENCE: Four (4) years of experience as Quality Engineer or Warranty Engineer.
SPECIAL REQUIREMENTS: The required experience must have been in the automotive or auto parts manufacturing industry.
OTHER: Up to 10% domestic and international travel required. May partial telecommute 1-2 days per week.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities