Associate Director of Support Services

About the Position:

We're looking for a dedicated Associate Director of Support Services who is ready to make a difference in the lives of low-income adults living in the Tenderloin. Tenderloin Housing Clinic follows a "Housing First" model. Our Support Services staff plays a critical role in keeping tenants housed by working on-site directly with tenants, many of whom are dual-diagnosed.

The Associate Director of Support Services is responsible for program administration, and for the provision of oversight and clinical direction to the Support Service Managers and Case Managers working in residential hotel(s) providing support services to formerly homeless single adults, in accordance with Tenderloin Housing Clinic's (THC) Mission, Core Values, and Customer Service Philosophy.

About Tenderloin Housing Clinic:

THC is a non-profit housing, support services, legal, and advocacy organization. THC provides housing and comprehensive services that help disenfranchised low-income people in San Francisco increase stability. THC’s Mission and Core Values are key to successfully supporting our clients.

The Support Services Staff provides the following services:

• Intake & Assessment
• Case Management
• Benefits Advocacy
• Community Referrals
• Mediation with Property Management
• Conflict Resolution
• Support Groups
• Social Events
• Organized Tenant Activities
• Wellness Checks

Responsibilities:

• Act as an advisor and decision-maker for logistical matters and case questions.
• Support and facilitate a cooperative teamwork-oriented relationship with Property Management (external and internal) and Housing Services staff.
• Monitor department compliance with contracts, including conducting regular file audits and monitoring client contact notes.
• Work with Human Services Agency to fulfill federal funding procurement and reporting requirements, including but not limited to writing THC's Notice of Funding Availability responses.
• In conjunction with the Director of Support Services, direct and guide the overall delivery of support services in residential buildings in accordance with THC's Mission, Core Values, Customer Service Philosophy, and policies and procedures.
• Work closely with Support Services Managers/Case Managers to develop intervention and engagement strategies to ensure high quality, supportive, caring interactions with tenants.
• Work closely and collaboratively with the Property Management and Housing Services Departments to ensure consistent and comprehensive services to tenants.

Requirements:

• MA/MS degree in Social Work or related field preferred.
• LCSW or MFT, or license eligible preferred.
• Must have a minimum of 4 years of work in a non-profit that includes direct or indirect experience with multi-diagnosed, low-income, homeless or formerly homeless adults.
• Must have a minimum of 2 years of proven leadership and hands-on experience training and managing staff and programmatic functions.
• Must have strong clinical assessment and crisis management skills.
• Must have a minimum of 2 years of experience in program management and administration skills.

Benefits:
THC offers a comprehensive benefits program including medical, dental, and vision insurance for full-time employees and their eligible spouse/children, as well as a 403b plan, flexible spending accounts, life insurance, long-term disability, 12 paid vacation and 14 sick days, 11 paid holidays and 4 floating holidays annually.

*For a full outline of requirements and more details about this position please see: https://www.thclinic.org/job-opportunities/associate-director-of-support-services/

Job Type: Full-time

Pay: From $92,090.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $92,090