Scheduling Coordinator

At Tendercare Home Health, the Scheduling Coordinator plays a vital role as the voice of our patients and employee experience. In this key position for our company, you will ensure that our patients receive the best possible staffing support tailored to their needs while fostering an exceptional experience for both patients and employees. This role is key to our mission of delivering top-quality care, placing you at the forefront of supporting families through challenging situations and coordinating the services they need. Through effective communication via text, email, and phone, you will facilitate seamless care coordination, ensuring clients are appropriately staffed for their care needs. This position is on-site at our Tendercare office in Indianapolis.

Essential Duties:

• Communicate clearly, kindly, and effectively as a primary representative of Tendercare Home Health.
• Acts as the main point of contact for patients and employees regarding schedules which can include hospitalizations, call-offs, etc.
• Build patient schedules that align with the patient’s health insurance benefits (will be provided).
• Clear alerts in Tendercare’s electronic medical records system, CellTrak.
• Collaborate with other departments to provide top quality, kind, and compassionate support to Tendercare patients, families, and employees.
• Must strictly adhere to the Health Insurance Portability and Accountability Act (HIPAA) requirements regarding privacy and security of health information of clients of Tendercare.
• Participate in a rotating Sunday on call schedule (8 a.m. Sunday to 8 a.m. Monday). Schedulers will also take turns covering on-call shifts on holidays. One scheduler should not do more than 2 holidays per year.
• Performs other duties as assigned.

Required Qualifications:

• Excellent verbal and written communication skills.
• Must be a strong multitasker with exceptional follow-up skills.
• Exceptional interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Associate degree or equivalent experience preferred.
• Strong attention to detail within multiple platforms.
• Proficient with Microsoft Office Suite or related software.
• Experience with medical records systems or similar software is preferred.
• Ability to sit at a desk and work on a computer for extended periods (up to 8 hours per day).
• Ability to communicate clearly in person and over the phone.

Tendercare Home Health Services has been a family-owned and operated business for the past 30 years. We believe in doing what's right for our patients and we do all we can to take care of our nurses. We're a top workplace and believe that a happy nurse equals a happy patient. We're looking for quality candidates to join our fast-growing company.

Compensation Range: $18- $23/hourly