What are the responsibilities and job description for the Assistant Store Manager position at Tender Loving Empire?
Tender Loving Empire operates 6 brick-and-mortar stores in the greater Portland area online, curating a collection of goods and music from hundreds of independent makers for people who want to support their creative community, surround themselves with beauty, and live wholehearted. TLE has been part of the creative community in Portland since 2006 with a simple, three-part mission statement: empower and support creatives, enrich and fulfill employees, and to delight and inspire patrons. We truly believe when you live wholehearted you are an optimist and a do-gooder, a dabbler and a dreamer; you go after your dreams and help others succeed in theirs; you understand that small businesses keep our communities from being boring, homogenous, impersonal, money-over-people type places.Applying to work at Tender Loving Empire is a choice to support hundreds of makers, musicians and small businesses. Together we can make our communities more vibrant, creative, compassionate, and connected.
Job Summary:
The Assistant Manager (ASM) will be responsible for ensuring the successful daily operations of a Tender Loving Empire retail location. This individual will set the tone and drive the store teams to success in direct partnership with the GM, fellow ASM team, and store teams. They understand the customer experience is the priority in the store space, helping delegate and task manage the team to being a customer-focused, sales driven, and profitable team that enables us to continue to support the artists, makers, musicians, and creatives we carry. ASM’s inspire and motivate their team in alignment with TLE’s core values and manage operations of day to day store business in a warm and wholehearted manner.
Primary Role Functions:
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Job Summary:
The Assistant Manager (ASM) will be responsible for ensuring the successful daily operations of a Tender Loving Empire retail location. This individual will set the tone and drive the store teams to success in direct partnership with the GM, fellow ASM team, and store teams. They understand the customer experience is the priority in the store space, helping delegate and task manage the team to being a customer-focused, sales driven, and profitable team that enables us to continue to support the artists, makers, musicians, and creatives we carry. ASM’s inspire and motivate their team in alignment with TLE’s core values and manage operations of day to day store business in a warm and wholehearted manner.
Primary Role Functions:
- Lead the sales team to exemplary customer service and engagement
- Ensure stores profitability is a frontmost priority at all times
- Recruit, hire, and develop talent to drive a culture of excellence that exemplify the TLE brand
- Seek opportunities for efficiencies where possible
- Build and curate a caring, inclusive, and creative environment for all staff
- 1-3 years retail experience 1-2 years comparable management experience
- Motivated to help the company achieve its big picture goals by maintaining store standards
- Takes initiative, is results driven, and has a competitive drive to achieve goals
- Focused on results while also being adaptive to the store and company needs
- Manages their team in fun and creative ways, motivating their team to be engaged and enthusiastic
- Builds positive relationships with all TLE staff and vendors
- Comfortable and eager to connect with customers about our brand and products and leads by example in modeling behaviors
- Adaptable and quick to learn
- Delegate tasks in a effective manner
- Excellent organizational skills and attention to detail
- Strong typing skills and computer navigation
- Understanding of Google Suite, Slack, and point of sale experience
- Can stand for extended periods of time and can lift and carry up to 30 lbs
- Salaried, Non-Exempt - Full Time
- Vacation Time accrual Sick time
- 9 Observed Holidays
- Generous employee discount
- Occasional show or event tickets provided
- 401k w/ up to 2% company match at 1 year of employment
- Benefits (health dental) available to full-time employees
- HSA account access to some health care options
- Working with a group of kind, hard-working, hilarious, value-driven, talented humans
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