Customer Service Manager

Tender Care Veterinary Center was established in Falcon, CO in 2015 and is expanding to a second location in Gleneagle CO! We make it our goal to help our patients live a long, happy and healthy life. Tender Care Veterinary Center is committed to providing the highest quality and most compassionate veterinary medicine for our community and surrounding areas. The promise of our dedicated and professional staff is to create a relationship based on genuine concern and respect for the special bond that exists between our clients and their best friend. All members of our team actively apply the principles of trust, honesty, respect and integrity as a crucial part of our reputation.

Tender Care Veterinary Center is currently hiring for an experienced Customer Service Manager. The purpose of this position is to provide a variety of analytical, evaluative, advisory, coordinating, supervisory functions in support of Tender Care Veterinary Center. The customer service manager is responsible for the business activities of the practice including: hiring and training reception staff; monitoring key performance indicators; managing the hospital software; and implementing safety and security procedures. This is a leadership position with the additional responsibility of ensuring a positive work environment in which the practice achieves its goals.

Responsibilities:

CLIENT RELATIONS

• Promotes a client-centered environment and facilitates programs and processes that meet client needs.
• Maintains the practice philosophy for attracting new clients and retaining existing clients.
• Facilitates resolution of client problems that doctors or other staff members cannot finalize.
• Resolves financial problems with clients, collecting delinquent accounts and "NSF'” checks; determines when special financial agreements are appropriate.

HUMAN RESOURCES

• Plans and organizes all personnel activities.
• Reviews and suggests updates for the employee handbook, written job descriptions, employee personnel files.
• Schedules and coordinates regular performance reviews.
• Hires and manages reception staff; schedules reception staff.
• Provides phase training and helps staff plan for continuing education.
• Resolves staff issues.
• Is accessible by staff while maintaining a professional relationship with them.

POSITION OVERVIEW RESPONSIBILITIES

• Supervises usage of practice software to ensure that client records are entered consistently and correctly.
• Monitors and reports on accounts payable and receivable.

HOSPITAL FACILITY

• Works to maintain a facility that is visually appealing to clients and staff.
• Assists with designing and administering safety and security regulations and training.

OTHER

• Communicates objectives, motivates staff, builds and maintains morale; maintains core values and standards.
• Takes an active role in practice staff meetings.
• Promotes cooperative working environment among staff members; understands the value of teamwork; shows enthusiasm and willingness to perform as necessary to help the practice function as a unit.
• Understands and carries out oral and written directions.
• Maintains positive, cooperative relationships with other employees.
• Promotes continuous quality improvement.
• Performs other duties as assigned.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Management: 2 years (Required)
• Veterinary: 1 year (Preferred)

Work Location: In person

Salary : $50,000 - $60,000