What are the responsibilities and job description for the Call Center Representative position at TENCU?
Call Center Representative
Location: Cookeville, TN
Pay: $20/hour
Schedule: Monday-Thursday, 8:00 AM-5:00 PM | Friday, 8:00 AM-6:00 PM
Position Type: Full-Time, On-Site
Make a Difference, One Call at a Time
Are you passionate about helping people and delivering exceptional service? TENCU is looking for a friendly, energetic, and solution-focused Call Center Representative to join our growing team at our Cookeville branch. You'll be the trusted voice our members rely on, helping them navigate their financial needs while creating positive experiences with every interaction. Whether you're building a career in financial services or bringing strong customer service experience to a new industry, we'd love to meet you!
Why TENCU?
At TENCU, our core values drive everything we do: Member-Centric, Integrity, and Innovation.
We work hard, support one another, and celebrate successes along the way. If you're looking for a workplace that values collaboration, creativity, and professional growth, you'll fit right in.
What You'll Do
- Deliver outstanding service by phone and email
- Assist members with account maintenance and transactions
- Answer questions about products and services
- Process consumer loan applications accurately and efficiently
- Resolve member concerns and strive for first-call resolution
- Build strong relationships through every interaction
What We Offer
- Competitive Pay Employer-Paid Medical, Dental & Vision Insurance, Generous 7% 401(k) Contribution, 11 Paid Holidays, Career Growth & Development Opportunities, and a Supportive Team Environment
What We're Looking For
High school diploma or equivalent
At least 1 year of customer service experience
Call center or financial institution experience preferred
Bilingual (English/Spanish) skills are a plus
Strong communication and multitasking abilities
Professional and positive phone presence
Desire to help others and provide excellent service
Ready to Grow with Us?
Join a credit union that invests in its employees, serves its members with purpose, and makes work enjoyable. Apply today and become part of the TENCU family!
TEN Credit Union is an Equal Opportunity Employer.
Position open to local Tennessee candidates only. No recruiters, please.
Salary : $20