Culture & Engagement Manager

Business Unit

What The Role Entails

About the Role:

We are seeking a passionate and strategic HR Culture & Engagement Lead to be the architect of our employee experience in the Americas. This role is pivotal in translating our company's core values into tangible actions, vibrant programs, and a cohesive culture that attracts, retains, and inspires top talent. You will be the driving force behind building a workplace where people feel connected, valued, and engaged.

Key Responsibilities:

• Culture Strategy & Propagation:
• Develop and execute a regional culture roadmap that deepens our core values (e.g., collaboration, innovation) and fosters a distinct, inclusive identity for the Americas,
• Maintain regular and close alignment with the global headquarters culture team to ensure regional cultural initiatives are synchronized with the company's global culture strategy, while providing feedback and sharing best practices from the Americas.
• Serve as the "Cultural Interpreter" for the Americas, explaining the stories and strategic intent behind company culture to employees, and fostering cultural understanding and effective collaboration between Chinese and US teams.
• Partner with senior leaders to embed our cultural principles into leadership practices, team rituals, and daily operations.
• Act as a cultural ambassador, crafting compelling narratives and communication campaigns that effectively tell our culture story.
• Innovate internal communication channels and content to vividly showcase the cultural vitality and employee stories within the Americas through storytelling and internal media.
• Employee Engagement & Event Orchestration:
• Design and manage a portfolio of high-impact, inclusive events (both virtual and in-person) that boost morale and strengthen cross-regional connections, and execute the annual cultural calendar, leading key milestone events. This includes everything from all-hands meetings and cultural celebrations to wellness programs.
• Lead & Facilitate key cultural moments such as Tencent Anniversary, all hands, family days, annual parties, leadership immersive trip and other local cultural activities programs that foster connection and belonging.
• Partner with HQ Culture, and other local HR, Operations & Planning teams to align cultural initiatives with regional-wide efforts.
• Create signature employee experience journeys, from onboarding to offboarding, ensuring the company's unique cultural warmth is conveyed at every key touchpoint.
• Plan and and allocate annual budgeting, proposal, and utilization for the Americas culture budget, ensuring all activities are executed efficiently within budgetary constraints.
• Establish a continuous feedback loop (e.g., through polls, surveys, focus groups) to gather employee input on activities, ensuring our initiatives resonate with their needs and interests.
• Track participation rates, engagement scores, and feedback to measure ROI and continuously refine the event strategy.
• Data-Driven Insights & Community Building:
• Analyze engagement data and survey results to identify trends, pinpoint areas for improvement, and provide actionable insights to leadership on the health of our culture.
• Cultivate and manage a network of 'Culture Champions' or 'Site Ambassadors' across offices to co-create and localize initiatives, ensuring broad representation.
  
  

Who We Look For

Qualifications & Experience:

• Bachelor's degree in Human Resources, Communications, Organizational Psychology, or a related field.
• 8 years of proven experience in culture transformation, employee engagement, and end-to-end event management within a multinational corporate environment.
• A standout portfolio of culture communication campaigns and large-scale event projects you have personally driven.
• Strong analytical skills with experience using data (e.g., from surveys, HRIS) to tell a story and inform decisions.
• Exceptional communication and storytelling skills, with the ability to inspire both leaders and employees.
• Deep understanding of the cultural nuances within the Americas region.
  
  

Location State(s)

US-California-Los Angeles, US-California-Palo Alto

The expected base pay range for this position in the location(s) listed above is $91,700.00 to $212,500.00 per year. Actual pay may vary depending on job-related knowledge, skills, and experience. Employees hired for this position may be eligible for a sign on payment, relocation package, and restricted stock units, which will be evaluated on a case-by-case basis. Subject to the terms and conditions of the plans in effect, hired applicants are also eligible for medical, dental, vision, life and disability benefits, and participation in the Company’s 401(k) plan. The Employee is also eligible for up to 15 to 25 days of vacation per year (depending on the employee’s tenure), up to 13 days of holidays throughout the calendar year, and up to 10 days of paid sick leave per year. Your benefits may be adjusted to reflect your location, employment status, duration of employment with the company, and position level. Benefits may also be pro-rated for those who start working during the calendar year.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.