Implementation Consultant

We’re Hiring for an Implementation Consultant (Go-Live & DSO Support)

Location: Travel Required (Multi-Site Dental Environments)

We are seeking a hands-on, operationally focused Go-Live Support Specialist with direct experience in dental practice management software to support multi-site dental organizations during Dental Practice Management System (DPMS) conversions.

This role is centered on on-site go-live execution, workflow stabilization, and driving user adoption across practices. You will work directly with office staff, providers, and implementation teams to ensure a smooth transition and minimize disruption to daily operations.

Overview

This role supports dental organizations during practice management system implementations and go-live events. You will work directly with dental practices to stabilize operations, improve workflows, and drive user adoption during system transitions.

This is a hands-on consulting role in a fast-paced environment supporting multi-site dental platforms and DSOs.

Key Responsibilities

• Provide on-site support during dental PMS go-live events across multiple locations

• Act as the main point of contact between practice teams and IT or implementation teams

• Support front office, clinical, and revenue cycle workflows during system transitions

• Guide staff on system usage across platforms such as Denticon, Eaglesoft, Dentrix, Open Dental, or CareStack

• Troubleshoot system and workflow issues in real time during go-live and stabilization periods

• Validate data migration, including patient records, insurance, scheduling, imaging, and clinical documentation

• Support daily workflows, including scheduling, check-in and check-out, treatment planning, charge entry, payment posting, and claims

• Identify workflow gaps and adoption risks and provide structured feedback to leadership and implementation teams

• Deliver hands-on training and support to drive user adoption

• Document issues, risks, and operational challenges during implementations

Required Qualifications

• Experience working in a Dental Service Organization or multi-site dental environment

• Hands-on experience with dental practice management systems such as Denticon, Eaglesoft, Dentrix, Open Dental, or CareStack

• Experience supporting PMS implementations, conversions, or go-live events

• Strong understanding of dental operations, including front office and clinical workflows

• Ability to work in a fast-paced, high-change environment

• Strong communication skills working with providers, office managers, and operational leaders

Preferred Experience

• Background in dental consulting or practice operations

• Experience with software migrations, integrations, or system rollouts

• Experience training users on dental PMS platforms

• Exposure to revenue cycle workflows, including billing and insurance processes

• Experience supporting multi-location or enterprise dental platforms

Work Environment

• Travel required to support on-site go-live events

• Consulting-focused environment supporting multiple client locations