What are the responsibilities and job description for the Hotel Front Desk position at Ten Pin Territory?
Position Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills and the ability to manage multiple tasks efficiently while maintaining a positive attitude. This position requires you to be able to work weekends 4 days a week two morning and two mid shifts.
Key Responsibilities
Guest Services:
- Provide courteous check-in and check-out services for late-arriving and early-departing guests
- Handle guest inquiries, complaints, and requests with professionalism
- Assist with room assignments and upgrades when available
- Monitor building security and guest safety throughout the night
- Respond to emergencies and coordinate with appropriate personnel
Administrative Tasks:
- Update guest folios and resolve billing questions
- Process group reservations and rooming lists
- Maintain accurate guest registration records
- Handle phone calls and take messages as needed
Property Management:
- Monitor surveillance systems and report any unusual activity
- Coordinate with housekeeping for late check-outs and early arrivals
- Ensure lobby and front desk areas remain clean and presentable
Required Qualifications
- High school diploma or equivalent
- Previous hotel or customer service experience preferred
- Strong attention to detail and accuracy with numbers
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficiency with computers and hotel management software
- Must be able to lift up to 25 pounds occasionally
- Reliable transportation
Preferred Qualifications
- Experience with Innroad or similar property management systems
- Previous front desk or guest service
- CPR/First Aid certification
Salary : $17 - $22