What are the responsibilities and job description for the Customer Support Specialist position at Temu(拼多多)?
Temu is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and is willing to be focused on preventing and solving problems for customers, from designing and developing self-service technologies, and building and managing products and programs, to interacting directly with customers.
Key job responsibilities
- Reply to questions about fit, fashion trends/style, product availability, promotions, via phone, email, and online chat.
- Provide guidance through the online ordering process.
- Address and resolve post-order questions regarding shipping, billing, and delivery.
- Utilize a variety of software programs to resolve customer inquiries.
- Work with external shipping contractors to assist customers with both domestic and international issues.
Basic Qualifications:
- 1 years of experience in customer service, retail, or service industry.
- High school diploma or equivalent
- Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech, as well as listen to and interpret customer needs.
- Excellent time-management, organizational, and prioritization skills.
- Keen eye for detail and high level of accuracy.
- Flexibility with a full-time schedule, including shift assignments on weekends/evenings
- Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service.
- Basic knowledge of MS Office Suite and Internet Explorer
- Candidates whose Mandarin skills meet the need for basic overseas work communication are preferred.
Job Type: Full-time
Salary: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Boston, MA 02116: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Work Location: One location
