What are the responsibilities and job description for the Regional Liaison position at Tempus Unlimited, Inc.?
The Regional Liaison will work with walk-in traffic, as well as provide customer service (phones) at an assigned region. The primary responsibilities are assisting participants and DCWs with inquiries: enrollment and documentation related to the overall Pennsylvania Community HealthChoices Participant-Directed Services program. The Regional Liaison will also be trained and capable of providing training and support for the Tempus Electronic Visit Verification (EVV) solution.
Essential Functions
Act as a liaison between Participants and/or DCWs and Tempus
Respond to Participant and/or DCW inquiries and complaints
Provide in-person assistance, either scheduled or ad-hoc, related to F/EA documentation or program related questions
Help resolve inaccuracies or discrepancies related to reporting of time worked
Work with applicable parties to address and resolve DCW payment issues
Respond to issues that have been escalated by Participants and/or DCWs.
Assure ongoing compliance with Tempus quality and FMS contract requirements.
Must report all suspected incidents of Fraud, Waste, and Abuse to appropriate reporting authority.
Competencies
Professional, friendly & understanding personality
Punctuality and dependability
Ability to work efficiently as a team player as well as individually with minimal direction
Competent with data entry and basic formula understanding and application
Self-motivation
Ability to consistently maintain and build positive working relationships
Excellent organizational skills
Ability to multi-task and meet deadlines
Fluency in Spanish or other languages a plus
Familiarity with office machines, equipment and software
Ability to respect and maintain confidentiality
Attention to accuracy and detail
Strong interpersonal and analytical skills
Experience with Excel and Spreadsheets
Preferred Experience
Proficiency in Microsoft Office software
Call Center And Customer Service Experience Highly Preferred
Bilingual a plus
Required Education
High School Diploma
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Travel
Some travel may be required for this position. Must have a valid driver’s license and reliable vehicle to travel within assigned service area.
Other Duties
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Essential Functions
Act as a liaison between Participants and/or DCWs and Tempus
Respond to Participant and/or DCW inquiries and complaints
Provide in-person assistance, either scheduled or ad-hoc, related to F/EA documentation or program related questions
Help resolve inaccuracies or discrepancies related to reporting of time worked
Work with applicable parties to address and resolve DCW payment issues
Respond to issues that have been escalated by Participants and/or DCWs.
Assure ongoing compliance with Tempus quality and FMS contract requirements.
Must report all suspected incidents of Fraud, Waste, and Abuse to appropriate reporting authority.
Competencies
Professional, friendly & understanding personality
Punctuality and dependability
Ability to work efficiently as a team player as well as individually with minimal direction
Competent with data entry and basic formula understanding and application
Self-motivation
Ability to consistently maintain and build positive working relationships
Excellent organizational skills
Ability to multi-task and meet deadlines
Fluency in Spanish or other languages a plus
Familiarity with office machines, equipment and software
Ability to respect and maintain confidentiality
Attention to accuracy and detail
Strong interpersonal and analytical skills
Experience with Excel and Spreadsheets
Preferred Experience
Proficiency in Microsoft Office software
Call Center And Customer Service Experience Highly Preferred
Bilingual a plus
Required Education
High School Diploma
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Travel
Some travel may be required for this position. Must have a valid driver’s license and reliable vehicle to travel within assigned service area.
Other Duties
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.