Supervisor, Clinical Operations (Reference Lab)

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities

• Directly manage a team of coordinators.
• Responsible for performance management for all direct reports.
• Lead a team responsible for maintaining healthy turnaround times for our clinicians and patients by way of numerous daily maintenance workflows
• Responsible for day-to-day team performance and team culture
• Autonomously own ad hoc processes, audits, and projects to ensure operational excellence is maintained
• Proactively identify opportunities for improved operational efficiencies and partner with respective cross-functional teams (internal and external) on implementation
• Serve as primary point of contact for Tempus internal teams for workflow escalations
• Partner with cross-functional team members to operationalize and scale new launches and processes
• Responsible for the team’s adherence to Tempus company guidelines
• Other duties as assigned
  
  

Qualifications

• 2 years working experience, inclusive of team management and/or direct people management
• 4 year college degree, preferably in Biological Sciences, Healthcare Administration, or a related field
• Experience in Standard Operating Procedure development
• Experience in onboarding and training staff
• Is highly organized and systematic, with superb attention to detail and the ability to prioritize and complete tasks with a high degree of accuracy
• Persistent and resilient person who thrives in a fast-paced, highly iterative environment
• Strong critical thinking, interpersonal, and problem-solving skills
• Impeccable written and verbal communication skills
  
  

Skills And Abilities

• Comfortable working within an environment with a high degree of ambiguity
• Strong people management and leadership skills
• Strong ability to organize a daily, weekly, and monthly workload by priority for both the team and individual workload
• Consistently takes a proactive approach to problem-solving with strong decision-making skills
• Resourceful with the ability to uncover solutions, learn new skills, and take on challenges
• The ability to work effectively in a fast-paced and ever-changing environment is key
• Excellent interpersonal effectiveness and communication skills (written and oral)
• Is highly organized and systematic, with superb attention to detail and the ability to prioritize and complete tasks with a high degree of accuracy
  
  

CHI: $55,000-70,000

The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.