Scheduling Coordinator

Company Profile
Tempo/US-EcoLogic is an Employee-Owned Company who has been proudly serving Dallas-Fort Worth residential communities since 1966 and serving the Green Building and Energy Efficiency needs of the Nation since 2007. Tempo/US-EcoLogic consists of four operating divisions: Tempo Mechanical, Tempo Service, US-EcoLogic Single Family and US-EcoLogic Multi Family.

Summary:

The Tempo Service Scheduling Coordinator plays a critical role in supporting brand awareness and revenue growth through proactive customer outreach and campaign coordination. This position is responsible for executing targeted outbound calling initiatives aligned with the company’s Yard Sign Campaign Strategy, focusing on engaging existing customers within designated zip codes or neighborhoods to encourage participation. In addition, the Scheduling Coordinator coordinates and tracks yard sign placement and removal performed by field technicians during scheduled maintenance and repair visits.

This role maintains accurate records of customer responses, schedules installations and removals, and provides reporting to support operational efficiency and marketing effectiveness.

Essential Duties and Responsibilities:

• Conduct outbound calls to customers using approved call script and messaging
• Promote yard sign placement program and customer incentive
• Maintain professional, friendly, and customer-focused communication during all interactions
• Achieve weekly KPI targets for accepted yard sign placements
• Administer customer incentive program, including applying $25 service credits to participating customer accounts and ensure service credits are applied following completion of future service work
• Document customer incentive eligibility accurately within company systems
• Coordinate scheduling of yard sign installations for customers who opt in to the program
• Maintain designated scheduling process for yard sign pick-ups
• Update customer contact records with participation status
• Track and schedule sign pick-ups seven (7) days following installation
• Review driver mileage logs for accuracy and reporting
• Check daily technician schedule to assign installation and pick-up of yard signs, ensuring timely execution and alignment with service appointments
• Track and report program performance metrics, including total outbound calls made, total customers accepting yard sign placement, total customers declining yard sign placement, and overall opt-in percentage
• Maintain accurate documentation and ensure timely communication with internal teams regarding scheduling and customer participation

• Pass a pre-employment drug screen and criminal background check.
• Strong organizational, attention to details and scheduling abilities
• Excellent verbal and written communication skills.
• Strong interpersonal, negotiation, and conflict resolution skills.
• Strong time management skills with a proven ability to meet deadlines.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• Previous customer service or call center experience preferred
• Experience working in a team environment.
• Adaptable to changing environment/technology.
• Ability to meet performance metrics and deadlines
• Preferred experience in service industry (HVAC, plumbing, construction, home services)
• CRM or dispatching software experience
• Customer-focused mindset
• Self-motivated
• Results-driven

Education and/or Experience  

High- School diploma or equivalent

Language Skills

Able to speak English/bilingual will be plus point

  Culture:

The following core values are to be followed and always reinforced.

• People First
• Partnerships over Transactions
• Decide Like an Owner
• Do The Right Thing

Tempo is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, creed, sex, national origin, sexual orientation, disability status, veteran status, marital status or any other category protected by applicable law.

Salary : $16 - $18