What are the responsibilities and job description for the Housekeeping/Laundry Facility Manager position at Tempo by Hilton Nashville Downtown?
Company Description Connie award winning Tempo by Hilton Nashville Downtown is a lifestyle-focused hotel located in the heart of downtown Nashville, steps from top attractions such as Bridgestone Arena, Ryman Auditorium, the Country Music Hall of Fame, and Music City Center.
Opened in February 2024, the 306-room property is designed to offer a fresh, inspiring experience for modern travelers. Guests enjoy stylish rooms, flexible meeting and event spaces, and wellness-focused amenities. On-site dining includes Bluestone Café for breakfast and lunch and Lovelorn Lounge for dinner, complemented by a lively outdoor pool and pool bar, a state-of-the-art fitness center, and a striking lobby bar with floor-to-ceiling windows and downtown views. Tempo by Hilton Nashville Downtown serves as a dynamic gateway to the best of Music City for both business and leisure travelers.
Role Description This is a full-time, on-site Housekeeping/Laundry Facility Manager role based at Tempo by Hilton Nashville Downtown in Nashville, TN. The Housekeeping/Laundry Facility Manager oversees daily housekeeping and laundry operations, ensuring guest rooms, public areas, and back-of-house spaces are consistently clean, safe, and well-maintained. This role manages housekeeping and laundry team members, including scheduling, training, coaching, and performance follow-up, while promoting a positive, service-focused culture. The manager coordinates room inspections, inventory of linens, cleaning supplies, and equipment, and partners with vendors and maintenance teams to address repairs, deep cleaning projects, and preventive maintenance. Daily responsibilities also include monitoring quality and efficiency, enforcing health and safety standards, responding promptly to guest requests or issues, and supporting departmental budgeting and cost
control.Qualifications
- Experience leading housekeeping and/or laundry operations in a hotel, resort, or similar facility, with proven ability to supervise, train, and support a diverse team.
- Strong knowledge of cleaning procedures, safety and sanitation standards, laundry processes, and the proper use and care of housekeeping equipment and chemicals.
- Skills in scheduling, staffing, inventory control, and basic budgeting, with the ability to manage supplies, control costs, and coordinate with external vendors.
- Effective communication and interpersonal skills, with the ability to collaborate across departments and deliver responsive, guest-focused service.
- Strong organizational, time management, and problem-solving abilities, with attention to detail and a commitment to consistent quality.
- Comfort using property management systems, housekeeping or maintenance tracking tools, and basic office software for reporting and documentation.
- Ability to work on-site, including weekends, evenings, and holidays as needed, and to perform the physical aspects of the role (standing, walking, lifting, bending) with or without reasonable accommodation.
- Previous experience