What are the responsibilities and job description for the Guest Service Agent position at Tempo by Hilton Downtown Nashville?
Job Description Summary
The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.
MINIMUM REQUIREMENTS
Education
- High school diploma preferred.
Experience
- Previous hospitality or customer service experience preferred.
- Experience with hotel Property Management Systems (PMS) a plus.
Skills and Knowledge
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced environment.
- Basic computer and data-entry proficiency.
- Problem-solving and conflict-resolution ability.
- Professional, friendly, and welcoming demeanor.
Job Duties and Responsibilities
- Greet, register, and check guests in/out efficiently and courteously.
- Respond to guest inquiries, requests, and concerns promptly and professionally.
- Handle payments, room assignments, and reservation changes accurately.
- Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
- Maintain a clean and organized front desk and lobby area.
- Willingness to work varied shifts, including weekends and holidays.
Job Type: Full-time
Pay: $18.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19