Financial Aid Counselor I

Temple University’s Office of Enrollment Management is looking for a Financial Aid Counselor

Position Summary:

Reporting to the Director, Student Financial Services, the Financial Aid Counselor processes financial aid information and provides advising to prospective/current students and their families in a fast-paced team environment while complying with federal and state regulations as well as university policies.

The Financial Aid Counselor also assists in the administration of federal, state, and institutional student aid programs for a diverse population of traditional and non-traditional students. The counselor will process and award financial aid in compliance with federal, state, and institutional regulations. Additional responsibilities include, but are not limited to, analyzing data and assisting with professional judgments in consultation with the direct supervisor, and meeting with students and their families to provide financial aid and student account statement counseling. Performs other related duties as assigned.

This position is temporarily assigned a hybrid work arrangement (on-campus and remote), the duration of this arrangement is at the discretion of Temple University and the hiring department.

This position requires a background check and Child Abuse Certifications prior to the commencement of service.

Required Education & Experience:

• Bachelor’s degree and one year of related experience. Demonstrated experience delivering accurate and courteous information in a fast-paced and demanding customer service environment.
• An equivalent combination of education and experience may be considered.

Preferred Experience

• Experience working in a financial aid office or in an Enrollment Management setting.
• Experience with Ellucian Banner Financial Aid module, Ellucian CampusLogic, COD, NSLDS, ELM resource, FAA Access and AES/PHEAA systems.
• Prior experience in higher education, student services, customer service, or administrative support.
• Familiarity with FAFSA or financial aid terminology.
• Experience working with diverse student populations.

Required Skills & Abilities:

• Strong interpersonal and customer service skills, with the ability to work effectively and respectfully with a diverse population of students, families, faculty, and staff.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong written and verbal communication skills, including the ability to explain complex financial aid information clearly and patiently.
• Ability to accurately counsel students and families regarding financial aid eligibility, funding options, and the impact on student accounts and payment processes.
• Ability to manage a high volume of inquiries via email, phone, video, and in-person appointments.
• Comfort handling sensitive and confidential information, with demonstrated ability to maintain privacy and comply with FERPA.
• Ability to interpret and apply federal, state, and institutional financial aid regulations and policies consistently and accurately.
• Knowledge of federal Title IV and state financial aid programs, or the ability to quickly learn and apply this information through training.
• Demonstrated ability to use sound judgment and make appropriate decisions within established policies and procedures.
• Proficiency with computer systems and Microsoft Office Suite, and willingness to learn student information and financial aid systems.
• Ability to work both independently and collaboratively as part of a team, following guidance from senior staff as appropriate.
• Ability to develop and maintain effective professional working relationships across multiple levels of the institution.
• Ability to work effectively with individuals who have varying levels of technical proficiency; multilingual skills are a plus.
• Ability to participate in cross-functional student service and recruitment initiatives, including events such as Open House and Experience Temple Days.
• Ability to work overtime/extended hours (when necessary)
• Ability to work nights, weekends, and early mornings (when necessary)

This position is assigned as Hybrid

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annualsecurity-report You may request a copy of the report by calling Temple University’s Campus Safety Services at 215- 204-7900.

Become a part of the Temple family and you will have access to the following:

Full medical, dental, vision coverage

Paid time off

11 Paid Holidays

Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE

A generous retirement plan and so much more!

T Grade: T24

Salary Range: $32,000 - $47,000

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.