What are the responsibilities and job description for the Call Ctr Specialist Access 24/7-Jenkintown(8AM to 4:30PM) position at Temple Health – Temple University Health System?
Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex requests through various channels while utilizing numerous databases simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per protocol. Maintains knowledge of emergency procedures and ensures proper notification. Assures database compliance and integrity. Provides answering service to various practices in the Healthcare Environment.
Education
High School Diploma or Equivalent Required
Bachelor's Degree Preferred Or
Combination of relevant education and experience may be considered in lieu of degree Required
Experience
2 years experience in customer service or a Call Center Required
General Experience Communicating In Spanish (Bilingual) Preferred
General Experience in a physician practice or call center environment Preferred
Licenses
Education
High School Diploma or Equivalent Required
Bachelor's Degree Preferred Or
Combination of relevant education and experience may be considered in lieu of degree Required
Experience
2 years experience in customer service or a Call Center Required
General Experience Communicating In Spanish (Bilingual) Preferred
General Experience in a physician practice or call center environment Preferred
Licenses